Hi
@scottlebus ! I'm so sorry this has happened! Our tech manager has actually been out of the office, but our senior tech manager reached out to you yesterday to offer support, and he is reaching back out to set up a phone call with you now to offer further assistance. As stated in his previous email, after a thorough review of the calls and emails with our technicians, this was caused by a lack of grounding that was addressed in a few phone calls with you. Therefore, regrettably, we cannot provide compensation for the furnace as we did not advise against grounding your inverter. Mistakes happen! We are all learning, but we are here to help! We will be sure to get you through the resolution process as quickly as possible to provide you with a replacement 18kPV. Once you have the new inverter, we'll be happy to help you get your system up and running smoothly. We'll ensure the settings are just right and the inverter is working at its best. However, please be aware that we're unable to provide guidance on wiring. We recommend involving a licensed electrician for any wiring assistance you may need. We look forward to getting this taken care of for you!