Signature solar warranty department issues

400bird said:

I don't think they make an 18kw inverter

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I don't either unless he is implying 3 of the new 6000ex's in parallel.
I think we need @timselectric to help here.

Guys, he's clearly talking about the 18Kpv which I too had in my cart for a bit and almost pulled the trigger...but decided to go with a different setup elsewhere.

SignatureSolarJames said:

Guys, this case is from a warehouse move this week, we are adjusting on SKUs that were crimping for a few days.

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Thanks for the info!

400bird said:

I don't think they make an 18kw inverter

You've read others experience here. Do with that info as you see fit.

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Type O

mudman455 said:

Type O

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12K

shopman said:

Best to check your facts before posting incorrect information. According to the state of Texas, both companies are lead by one person. James Showalter.

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Good to have this confirmed. I was pretty sure this was the case, and it's starting to look like I'll be looking elsewhere.

Was it a 6548 unit or something else?

Will Prowse said:

What a strange way to talk to me. I was at re+ and EG4 has a different CEO (happened recently) and has its own building now. Do you think I would make something up? ? James is not in the same role he was previously. You can drive down there and find out for yourself.

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I guess you didn't see the pictures I posted showing that James owns both companies and I don't have a problem with that. I do, however, have a problem with him coming into this forum and baiting people into buying the next latest and greatest EG4 inverter, battery, charger etc. as they're getting ready to release them to the public. Those aren't the actions of a man that's separated himself from his spin-off company but they are the actions of a salesman and representative from said company. I don't care what people have told you. It's the public filings that tell the true story.

On a completely different but similar topic...

I have been wanting to get a new Tesla for a couple of years now. But if you Google for "tesla horror stories" you'll find examples of how many people have problems dealing with Tesla's warranty repairs. Any repairs or work that Tesla has to do under warranty is often dragged out for months. Tesla vehicles are certainly impressive. That's what drew me to them in the first place. When it works, it's awesome! But if you're the unlucky one and you need something repaired, it sucks. And it really sucks if your Tesla needs to be in the shop for 3 months. Tesla makes Tesla cars. Tesla repairs Tesla cars. It shouldn't take 3 months for them to repair anything on a Tesla vehicle. Parts on order can't be an excuse. Just go grab it from the factory. If they can put that part in a brand new car, they can send that part to a repair center. Isn't that just common sense? Other car companies are starting to catch up to Tesla. They need to change their ways if they want to continue to be on top.

EG4 equipment certainly are impressive. They are doing innovative things that nobody else is doing yet. But for many of us, DIY solar means we are off-grid. And it'll really suck if an inverter needs repair and you can't get a replacement within a couple of weeks. We've seen some examples on this forum that Signature Solar's RMA process takes a long time. It really shouldn't because Signature Solar and EG4 work so closely together. Other DIY solar companies are starting to catch up. Has anyone noticed how many server rack batteries there are now compared to just one year ago?

Impressive products need an equally impressive customer service and repair service.

shopman said:

I guess you didn't see the pictures I posted showing that James owns both companies and I don't have a problem with that. I do, however, have a problem with him coming into this forum and baiting people into buying the next latest and greatest EG4 inverter, battery, charger etc. as they're getting ready to release them to the public. Those aren't the actions of a man that's separated himself from his spin-off company but they are the actions of a salesman and representative from said company. I don't care what people have told you. It's the public filings that tell the true story.

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I am a distributor... other distributors get early access to this info as well...

EG4 exists because I think manufacturers wont listen to and learn from the off grid and hybrid new market as well without it. focusing on growing Signature Solar currently, getting the systems in place to scale and improve while doing it.

After building these companies from no investors or background wealth myself I think I still qualify for contributory exercise of first amendment rights here . I get called stupid a lot here and at least half the time they probably are right in some way. You guys here are honestly some of the best critical resources I could have ever asked for

I get it everyone wants things to work perfect all the time.... but reality is every mechanical device can fail and Murphy's law says it probably will. How we handle things when they do fail is a separate issue. As long as a company is doing what they can to solve issues and they are listening to the consumers of their products hopefully they can solve issues so they don't happen in the future. I dare anyone to name a product that has never failed. I'm not perfect, you're not perfect (editorial you for the snow flakes) and no company, inverter or battery is perfect.

Good luck with expecting perfection.

Will Prowse said:

Other companies are going to be selling EG4 products soon. So you won't need to go through signature solar any longer. Just a heads up. They are two separate companies now with different leadership.

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That doesn't help in the eg4 6500ex 48 inverter sundowning ( no longer making) of these units!!!

I'm in the same boat- my 6000ex died after 10 months. After reading all these complaints and the struggles of dealing with SS I just went and purchased a 6000xp from a local supplier who I've had zero issues with- and am now much happier. SS definitely tries to put the blame on you and not accept their initial units were pure junk. The XP is night and day difference. I was hoping for any resolution, even a 100$ store credit would have made me happy lol, but no... My advice- unless you live in close proximity to the company, stay the hell away from them.

bryg63 said:

I'm in the same boat- my 6000ex died after 10 months. After reading all these complaints and the struggles of dealing with SS I just went and purchased a 6000xp from a local supplier who I've had zero issues with- and am now much happier. SS definitely tries to put the blame on you and not accept their initial units were pure junk. The XP is night and day difference. I was hoping for any resolution, even a 100$ store credit would have made me happy lol, but no... My advice- unless you live in close proximity to the company, stay the hell away from them.

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Hi @bryg63 I'm so sorry you're feeling this way. We do very much acknowledge the issues that came with these units, and we are committed to provide every bit of support to take care of our customers having these problems. If you'd like to reach out to me directly at engagement@signaturesolar.com, I'd love to see what we can do to help!

Edit: I see we're already troubleshooting with you to find a solution here. If you'd like to reach out to me again, we can talk through what we can do to help make this easier for you! We're here to help, Bryg63!

SignatureSolarJess said:

Hi @bryg63 I'm so sorry you're feeling this way. We do very much acknowledge the issues that came with these units, and we are committed to provide every bit of support to take care of our customers having these problems. If you'd like to reach out to me directly at engagement@signaturesolar.com, I'd love to see what we can do to help!

Edit: I see we're already troubleshooting with you to find a solution here. If you'd like to reach out to me again, we can talk through what we can do to help make this easier for you! We're here to help, Bryg63!

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You know, Jessica I give you respect! If only your technical group was on top of their game as you are with PR! Thank you for your attempts!

bryg63 said:

You know, Jessica I give you respect! If only your technical group was on top of their game as you are with PR! Thank you for your attempts!

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Please let us know the resolution when you talk with @SignatureSolarJess

I hope they take care of you but I'm not optimistic

An Update - posting of the failure has seemed to sped up the service! I'm now in the process of returning the failed unit. Progress is progress... I'm actually just happy the wheels are turning!

bryg63 said:

An Update - posting of the failure has seemed to sped up the service! I'm now in the process of returning the failed unit. Progress is progress... I'm actually just happy the wheels are turning!

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They are slow but get it handled. I’m just glad I didn’t kill all my batteries and just two, I would have been screwed!

Soon I’m going to see if I can buy 6 spare BMS’s. I guess they don’t get ahold of many so don’t want to sell them in case they need to warranty some.

False hope ? I spoke with a service tech Agreed it was defective.I thought WOW after months of hangups, Person I need is not available etc...We are finally getting somewhere. Just have to wait for email from resolution specialist.

on to resolution specialist.

Resolutions says I must pay a restocking fee and shipping fees,. due to my failure to complete the troubleshooting process.

They want me to waste my time to re install a defective hazardous unit ? Sure, Mr. insurance processor. I knowingly installed a defective unit. Please cover my home damage... Signature Solar told me to do it...