I want to be clear, my intent is not to drag SunGold through the mud. Things happen. But, it's how they are dealing with it that upsets me. Pushing me off day after day repeating the same "our engineer has to build a mock up and test the unit to verify, we will contact you in a few days" is ridiculous when they state no one has ever reported this issue. How would the engineering team not know the distortion specification on their own product?
Sometimes new components are just faulty. Sounds like it's just an isolated issue. Why can't we simply swap em out and move on with our days. I'm even willing to replace the inverter subassembly if that makes things easier. I don't know perhaps I am looking at this from a US business prospective and not how things are done in Asia.
I hope your units work properly
@Quattrohead !