Hello, i have a eg4 6500ex and decided to put all 4 Jinko solar panels 400w(all same model number) on 1st mppt input
and 4 solarever 410w solar panels ( all same model number) on 2nd mppt input.
I was getting around 2,400w (2.4kw) average from one string on 1st mppt input BEFORE.
Why would I be getting 1200w-1300w NOW by putting each brand on their own mppt input?
CURRENT SOFTWARE is 6112 & 7970
I also have ERROR code 61 when i connect comms between inverter and 4 EG4 batteries using "BMS" option under setting tab "5"
I have tried EVERYTHING signature solar reps have said and EVERYTHING has failed to have proper comms. I am tired of having to wait over 2+ hours on the phone for help.
Last rep was "Hannah" told me she will email info to me next day on how to help and would be in contact with me when I called about ERROR code 61 & FAULT code 71( i only have 1 inverter). Fault code 71 is for 2 or more inverters have mis-communication from what I read. The fault code went away when i put inverter in "USE" mode in setting instead of "BMS" mode.
HANNAH NEVER CALLED BACK.
HANNAH NEVER EMAILED ME
I think Will Prowse is considered a VIP to signature and has never had to wait long. ?
I have to use "USE" Option for inverter to work with batteries. I tried again today to check of BMS could work after software update and STILL ERROR CODE 61
Setting 26 is 58v.
Setting 27 is 56.5
I think this is a defective unit.
Thank you for any help,
and 4 solarever 410w solar panels ( all same model number) on 2nd mppt input.
I was getting around 2,400w (2.4kw) average from one string on 1st mppt input BEFORE.
Why would I be getting 1200w-1300w NOW by putting each brand on their own mppt input?
CURRENT SOFTWARE is 6112 & 7970
I also have ERROR code 61 when i connect comms between inverter and 4 EG4 batteries using "BMS" option under setting tab "5"
I have tried EVERYTHING signature solar reps have said and EVERYTHING has failed to have proper comms. I am tired of having to wait over 2+ hours on the phone for help.
Last rep was "Hannah" told me she will email info to me next day on how to help and would be in contact with me when I called about ERROR code 61 & FAULT code 71( i only have 1 inverter). Fault code 71 is for 2 or more inverters have mis-communication from what I read. The fault code went away when i put inverter in "USE" mode in setting instead of "BMS" mode.
HANNAH NEVER CALLED BACK.
HANNAH NEVER EMAILED ME
I think Will Prowse is considered a VIP to signature and has never had to wait long. ?
I have to use "USE" Option for inverter to work with batteries. I tried again today to check of BMS could work after software update and STILL ERROR CODE 61
Setting 26 is 58v.
Setting 27 is 56.5
I think this is a defective unit.
Thank you for any help,
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