maybe just a public apology? ?
they could find the rep(s) let him down , doc their wages and give that to the customer.
will i ever get my inverter returned to me
- Thread starter Carlton
- Start date
maybe just a public apology? ?
they could find the rep(s) let him down , doc their wages and give that to the customer.
Quattrohead
Solar Wizard
Well that blew my cover, I absolutely laughed my arse off about this, thanks I needed it today.
rodrick
Free energy enthusiast
Ups didn't loose one by chance?
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1ZAX5398D975585891
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Delivered On Monday, August 21 at 10:28 A.M. at Re
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SULPHUR SPRINGS, TX US
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Bluedog225
Texas
- Joined
- Nov 18, 2019
- Messages
- 3,061
The forum could vote on the appropriate punishment.
My vote is NOT forum appropriate ?
Bluedog225
Texas
- Joined
- Nov 18, 2019
- Messages
- 3,061
But seriously, something significant.
Like 25% off your next order anytime anything. Transferable.
Not some dinky arse 10% off.
Like 25% off your next order anytime anything. Transferable.
Not some dinky arse 10% off.
Carlton
New Member
Just got a reply from signature solar they have shipped me a refurbished inverter.i hope it works better than the one they shipped me 2months ago
i am so grateful to Jess. after one year of living hell finally a light at the end of the tunnel fingers crossed
THANK YOU SO MUCH
JESS
i am so grateful to Jess. after one year of living hell finally a light at the end of the tunnel fingers crossed
THANK YOU SO MUCH
JESS
SignatureSolarJess
Customer Experience Excellence Ambassador
- Joined
- Nov 21, 2022
- Messages
- 499
You're so welcome, Carlton. I'm so glad we could get this resolved for you! I will follow up with you via email and the tracking information will be emailed to you shortly. Please don't hesitate to reach out to me at engagement@signaturesolar.com with any other questions or concerns, I'm here to help at any time.
Bluedog225
Texas
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- Nov 18, 2019
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- 3,061
You bought new and ended up with a much delayed refurb? Yay?
Bluedog225
Texas
- Joined
- Nov 18, 2019
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ps-Jess, my silence can be purchased
See above for terms. ???
See above for terms. ???
Yall are correct… i say again ,in any company or sports team or military organization…police squad or groups of most types, there are rarely bad troops ,there are bad leaders…
underlings will behave as they are allowed to behave..Direction always comes from the top.
J.
Eber
Student of MacGyver
I am wondering, why was there a large delay? I am just curious.
I think I missed that post.
I think I missed that post.
Carlton
New Member
Carlton
New Member
11 Months ago i bought From Signiture Solar. three Eg4 6000 Watt inverter. 6 Eg4 lipo4 lithium battery one Rack in which to put the battery's in with breakers and stuff
every thing arrived in good condition no fault was found.
I purchase these on behalf of someone, after installing them in a 3p configuration with 6X540W panel in series on each inverter every thing went fine and worked for three Weeks and then started to misbehave i advise owner to shut the system down from the breakers until i get there the following day.on arrival i thoroughly checked everything and find no visible fault i also checked the panels and connection's +and- all correct so i turned the system on and on doing so the breakers from the battery to the inverters tripped and also one of the battery in the rack .two of the three inverter's never worked after that immidatly got onto signiture solar and report it to them after months of back and forth with them the owner got impatient and started to threaten me with violence i report this signiture solar they then advice me to purchase two inverters and after receiving them remove the damage ones and take them home where we could test them i did as was directed through the test and was advice to return them.i was sent a return label.but unfortunately the label was of no use From Montego Bay Jamaica,so i ended up paying for the return to Texas i could not afford it also i had to borrow the money to pay for the two inverters that i was advice to purchase. i now received a email from signiture solar after i returned the faulty inverters which i dont understand.
With these units being deemed as a first strike, the current options are as followed:
1.) You may send in your unit for repairs at which point you (The Customer) will be responsible for the price of the repairs and shipping costs for both the return and redelivery.
By selecting this option please be aware that there is no eta currently for repairs. The repairs may require us to order parts that may currently be on backorder, and thus may take some time to obtain. The cost would be subject to 1 $150 service charge, the cost of shipping both ways, and the costs of parts and labor.
or
2.) You may proceed with our one-time "First Strike" option which entails you (The Customer) paying for the return of this inverter to our facility for further testing at which point we will create a refurbished replacement order. this will obly cover "1" inverter, and not a 2nd. Once shipping costs for your replacement order have been paid your order will be released.
If option 2 is selected, and the replacement unit is damaged due to circumstances that fall out of warranty in the future, Signature Solar will not be responsible for any further replacements and/or refunds pertaining to this situation.
Your ticket information has been forwarded to our RMA team so they may begin their next steps in the return process. Please ensure that all the cables and components that came with the unit are returned with the unit. Additional charges may be applied if all original components/cables are not returned.
Aside from the aforementioned, i can place you in contact with the sales department to have them review any options, sales, events, or inquiries that you may have on the growatt units sir.
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Carlton
New Member
i was thinking that to myself but i have no choice they have already got my money
SignatureSolarJess
Customer Experience Excellence Ambassador
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I don't think I would ever order from them again and reading stuff like this keeps me from ordering from them ever.
I think I would have got with the cc and did a charge back and send the junk back to them.
Good luck out there...
rodrick
Free energy enthusiast
I think you might be missing out they have one of the largest refurbished selections I’ve seen ?I don't think I would ever order from them again and reading stuff like this keeps me from ordering from them ever.
I think I would have got with the cc and did a charge back and send the junk back to them.
Good luck out there...
hmmm... How about Version 2.0...
Just got a reply from signature solar they have shipped me a refurbished inverter.i hope it works better than the one they shipped me 2months ago.
i think it is disgraceful that I bought new and ended up with a much delayed refurb, have been without a working inverter for 4 months, with no financial recompense and no public apology. but after one year of living hell i feel i have no choice they have already got my money and i am worn out with the whole ordeal to fight any more. at least there was one employee who made things happen, but that only happened when i posted on this forum and SamG340 had the foresight to tag Jess
i am so grateful to the DIY Solar Forum and @SamG340 . after one year of living hell finally a light at the end of the tunnel fingers crossed
THANK YOU SO MUCH
WILL & SAM
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