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will i ever get my inverter returned to me

This is actually a huge step up in communication etiquette for Signature Solar. She didn't insult anybody and it was worded well, nice and business like. If we've accomplished at least one thing taking James through the wringer multiple times, it was this. :ROFLMAO:
She is brilliant it took her laterally minutes to achieve what six separate other staff could not do in nearly one year of my dealing with them
 
it took her laterally

Sidestepped?
Dodged a bullet?

But yeah, founders aren't always the best at diplomacy.
The real question is, what authority did they grant Jess?
If she is allowed to consider the situation, make a decision, and solve the problem, that is what's needed.
So many times before, we in the peanut gallery knew exactly what SS ought to do. And tried to tell them.
 
good day to you all,
four months ago i returned two EG4 6000W inverter to signature solar on instruction by signature solar,they returned to me a refurbished one two months ago
i have been trying to get the second one returned to me ever since six emails so far and one phone call and still no good news emails all ignored,phone call we will get back to you.i am a bit worried will i ever get my inverter returned to me
I missed all the fun in this thread yesterday.

It certainly reminds me of when I sent back a pair of 6500EX inverters under RMA. Start here and read thru the thread. https://diysolarforum.com/threads/advice-for-signature-solar.59942/post-785243

The only way I got the ball moving, even after complaining in the forums was to privately message Ben. I probably would still be waiting for the replacements.
 
I missed all the fun in this thread yesterday.

It certainly reminds me of when I sent back a pair of 6500EX inverters under RMA. Start here and read thru the thread. https://diysolarforum.com/threads/advice-for-signature-solar.59942/post-785243

The only way I got the ball moving, even after complaining in the forums was to privately message Ben. I probably would still be waiting for the replacements.
I am so sorry this was the experience you had at the time. Rest assured, we have been actively addressing these issues with utmost dedication to prevent these occurrences in the future. If you have any other questions or concerns that you would like to discuss with us, you can reach out to me at engagement@signaturesolar.com I would be so glad to help improve your relationship with us!
 
Do a google search for "jobs signature solar" and you'll see they're hiring across the board for everything from tech support to product development. They just might be getting ready to emerge from the past several years of less than stellar service.
 
SigSolarJess is an Artificial Intelligence, inspired by, or a precursor template for ChatGPT seems like. This was brought up before.

She can prove that she is real by doing a short video about the ratio of number of SS sales (perhaps in dollars?) compared with complaints. Given that solar equipment is more complicated than a pair of shoes, it’s bound to be a challenge.

Now if we could get that same ratio from other vendors of similarly complicated equipment, and see just how SS performs.
 
SigSolarJess is an Artificial Intelligence, inspired by, or a precursor template for ChatGPT seems like. This was brought up before.

She can prove that she is real by doing a short video about the ratio of number of SS sales (perhaps in dollars?) compared with complaints. Given that solar equipment is more complicated than a pair of shoes, it’s bound to be a challenge.

I'm not sure your test would prove anything though... The fact there is a real Jess somewhere in the world that they can get to smile nicely and talk on camera doesn't prove OUR Jess on here is real and not a robot ?
 
I'm not sure your test would prove anything though... The fact there is a real Jess somewhere in the world that they can get to smile nicely and talk on camera doesn't prove OUR Jess on here is real and not a robot ?
Gonna have to hold up 2 and a half fingers and a piece of paper with the date on it for you guys! ?
 
I'm not sure your test would prove anything though... The fact there is a real Jess somewhere in the world that they can get to smile nicely and talk on camera doesn't prove OUR Jess on here is real and not a robot ?
My vote is that she is real for 2 reasons...
a) her English and grammar is too accurate to be 'artificial' and
b) @SamG340 will have a major meltdown if she isn't.

Just hope the comment...
Given that solar equipment is more complicated than a pair of shoes, it’s bound to be a challenge.
isn't as sexist as it seemed to imply :(
 
My vote is that she is real for 2 reasons...
a) her English and grammar is too accurate to be 'artificial' and
b) @SamG340 will have a major meltdown if she isn't.

Just hope the comment...

isn't as sexist as it seemed to imply :(

I don't think anyone's questioning Jess's intelligence, just whether it's artificial...
 
She's real everyone, it's official ?

and thank you Jess for being a good sport , even if you're not best multitasker ....
? Of course. Glad to be a breathing point of support for the online community. I'll work on the multi-tasking ?
 
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