@Michael B Caro - As one of your satisfied customers (230Ah cells x 8 that were great!) I hope you can take this suggestion / criticism in stride: Don't refuse to post here on a regular basis, and don't tell people they need to do something that doesn't help. Complaining to UPS (which wasn't the only delivery service, as far as I can tell) is not productive. From my experience, UPS doesn't give a rat's ass about a complaint coming from anyone but the shipper. For all I know (and from what I've experienced) a complaint from a receiver doesn't even register.
Ease up, give a more frequent update, and don't blame everyone else. I think you are a good man.