I give up. After missing multiple days of work, between the many hours on the phone with tech and doing online research, i'm done trying things on my own. I have gone far beyond what the average user should be expected to do to make something advertised and sold as "plug and play" work.
It's been nearly 3 weeks since i picked these batteries up and installed them. Still not working right.
It's time for
@Signature Solar @signaturesolarrichard @SignatureSolarUS to step up and do something. They said they would make this right and I have tried to be patient but it is running thin. Unfortunately, I have no other options at this point. I invested everything I have into these batteries- they have to make this right.
We all know they ordered a Schneider for testing but they have already acknowledged that they extended the time for the resistor and that is the problem that is keeping me from reliably starting my inverter. I have no idea what they expect to do or find out but how would i know? they haven't contacted me directly in well over a week. They know i have this issue and it seems many others are seeing similar issues- but they don't even have someone keeping me and others informed besides what they have offered here.
All this after being told multiple times they will work no problem.
It's important for everyone to understand that I did tons of research before buying these batteries. I wanted to make sure the company i invested in was the right choice for my familys future. I watched all the Will Prowse and David Poz videos, i read lots of threads on this site and others. I considered many other brands- Pacific Algorithms, Big Battery, Electric Car Parts, Rosen, Jakiper... I even considered ordering from the made in china site or alibaba. But a couple things kept steering me towards Signature- they were local and they seemed to get good reviews overall. I figured how could i go wrong?
I had pretty much decided on the eg4 lifepowers but I wanted to check the shop out in person to make sure they were legit. My dad and i drove up to Sulpher Springs to check out Signature Solar. We were really excited to find them- we had spent $40k+ on our systems with a different company in 2020 and we were hoping we had found our new source for all things solar.
I had talked to James on the phone several times over the past year and he was always friendly and knowledgeable, so I wanted to meet him. He was busy but i talked to Michael, their lead tech. I specifically asked him if these would work with my equipment. He said no problem, they have plenty of customers using schneider, midnite etc.. I made my purchase in person that day thinking in the off chance something is not right, surely they will take care of me.
It feels like a bad dream at this point...
