Risky Rob
Solar Enthusiast
So a new member Asymair95 posts a criticism, with no detail, and doesn't respond for any follow up? Maybe he or she is busy grinding a sh*tload of Harbor Freight axes?
Maybe. Or maybe they have a job where they can't dick around on a computer all day.So a new member Asymair95 posts a criticism, with no detail, and doesn't respond for any follow up? Maybe he or she is busy grinding a sh*tload of Harbor Freight axes?
Agreed. There should be details. Maybe Asymair95 will make a #2 post?Maybe. Or maybe they have a job where they can't dick around on a computer all day.
I am interested to get details and find out exactly what happened. It could be that the customer is in the wrong and is just pissed about their return policy. Guess we will have to see if OP responds.
We will be in touch with you for a solution today. We are discussing everything currently in regard to the damage on the battery.Just wanted to pass along my experience with Signature Solar so other customers don’t make the same mistake I did. I hate complaining about stuff like this online, but I feel my treatment was so egregious it warrants it.
The short story is, don’t accept damaged shipments from Signature Solar...unless you’re ok with using damaged equipment, and MAYBE getting a few bucks off of your order. If you want The damaged item replaced/returned, refuse the shipment. Otherwise, if you accept the shipment, and try to return it later, they will blow you off, and slow roll replacing your damaged item.
There is a long backstory to this incident, and I would be willing to share it here if forum members are interested in hearing it. Bottom line, I won’t be doing business with them anymore, nor will any of my family/friends/neighbors. This is not the way you treat a customer who just dropped $12k at your business.
Problems like this are very difficult. When there is an issue that is clearly shipping related and it is accepted upon delivery it leaves us in an unwinnable situation.If I had to guess here, looks like someone threatened exposing SS to the forum here and started the process while simultaneously emailing SS of such.
If true, sad it had to go this route.
Sometimes taking a financial loss is less harmful than the exposure you get when you refuse to satisfy a customers reasonable requests. I'm not saying that is the case here because we don't have all the info. But that statement can be applied to any number of threads regarding signature solars customer service.Problems like this are very difficult. When there is an issue that is clearly shipping related and it is accepted upon delivery it leaves us in an unwinnable situation.
Making some assumptions here that I think are obvious.Problems like this are very difficult. When there is an issue that is clearly shipping related and it is accepted upon delivery it leaves us in an unwinnable situation.
Picked mine up from the dock. Nothing was broken thankfully.I urge anyone ordering anything of value. Inspect the delivery before sighing any paperwork.
I even had the driver helping me unpacking solar panels. He had no problem with it and understood.
I urge anyone ordering anything of value. Inspect the delivery before sighing any paperwork.
I even had the driver helping me unpacking solar panels. He had no problem with it and understood.
It didn't drag out very long at all. When a damaged product is accepted, then is attempted to be returned later, our policy dictates troubleshooting the unit to determine if it is still functional. This requires very little, but this part of the process has been a bit of a hang up. When damage is only cosmetic and results from shipping we still offer the customer a credit because we understand that it is frustrating. We just want to try to show a reason to warranty replace the unit through testing.Making some assumptions here that I think are obvious.
Actually it was a winnable situation but SS failed. Turning a negative into a positive is a power business tool. In this case here, sounds like it could of been resolved first call - and resulted in a happy customer who might of posted such joyful experience here.
Instead, it looks like it dragged out for a while, possibly no / slow response, warranting what happened here. Is it resolved now? Yes but with was of everyone's time, and a further tarnished reputation for SS.
So yes, it was a winnable situation. SS failed.
my SS pallet was shipped to a dock also. They let me unpalletize the whole shipment right on there dock and load it all in my trailer by hand inspecting every box before I sighed. I did the same with my inverter from another seller Shipped by a different shipper.Picked mine up from the dock. Nothing was broken thankfully.
I don’t think I’d be brazen enough to ask the driver to help me unpack 62 of them. If I did, I’d throw out a $100 tip. Those guys don’t make money not moving their rigs as a general rule.
Edit, maybe $50…depending on what they had to do. I unpacked mine into a toy hauler off of my deck over. So was thinking about my situation.
I had glorious plans of unloading at home with my tractor and sitting them directly into the toy hauler. Took a look at the pallet and at the length of my forks and decided that wasn’t a good idea (and one pallet was a bit jacked up itself).my SS pallet was shipped to a dock also. They let me unpalletize the whole shipment right on there dock and load it all in my trailer by hand inspecting every box before I sighed. I did the same with my inverter from another seller Shipped by a different shipper.
I am picturing you driving up the ramp of the toy hauler with the tractor? Please tell me this is not so.I had glorious plans of unloading at home with my tractor and sitting them directly into the toy hauler.
It handled race cars fine in a previous life and has a reinforced ramp. Tractor is fairly light but with stout FEL (Kubota MX 5100 open station). Wouldn’t try this with a medium or big framed skid loader though.I am picturing you driving up the ramp of the toy hauler with the tractor? Please tell me this is not so.
I had the same plan. Luckily, my first shipment showed up on a short truck with a hyrdaulic tail gate and unloading was a breeze. The second shipment (the shipment to replace the broken panels in the first shipment FOR FREE) was a pain in the rear. It showed up on a 53ft box truck with no tailgate. The driver and I ended up unloading the panels by hand then stack back on the pallet on the ground so I could move it with my tractor.I had glorious plans of unloading at home with my tractor and sitting them directly into the toy hauler. Took a look at the pallet and at the length of my forks and decided that wasn’t a good idea (and one pallet was a bit jacked up itself).
I now own pallet fork extensions for future execursions.
God bless hydraulics for those with bad backs.
OK, not an true RV toy hauler. That was what I was thinking.It handled race cars fine in a previous life and has a reinforced ramp. Tractor is fairly light but with stout FEL (Kubota MX 5100 open station). Wouldn’t try this with a medium or big framed skid loader though.
Probably me with the confusing terminology. Older 25 foot bumper pull box trailer.OK, not an true RV toy hauler. That was what I was thinking.