Hi Folks...
I have a very upsetting bit of information to share with regard to my recent Signature Solar Purchase of the EG4 Solar Hybrid AC/DC Plug N Cool 9k Minisplit System. I am a self funded medical missionary and need to have climate control for a 200 sq foot strawbale mud hut where solar is the ONLY option. I called Texas and spoke directly with Signature Solar in order to PREVENT ANY ORDERING MISTAKES AT ALL BECAUSE I AM ENTIRELY SOLAR DEPENDENT OFFGRID.. Freight delivered 2 boxes last night with a bright red 8.5 x 11 inch label attached to the boxes and the label clearly reads "DEYE Hybrid AC/DC 48 V Solar Air Conditioner 9k". Upon inspecting the items I discovered they are NOT SOLAR POWERED ITEMS AT ALL and I spent all day on the phone and sending photos to Signature Solar to try to resolve the issue and get the CORRECT item shipped to me. Their response has been, " We don't know how you EVEN got this item because We Do NOT SELL such an item." It appears that, EG4 buys these units from a manufacturer in China called DEYE and that the factory in China loaded the wrong grid dependent minispilt into a box printed for a system consistent with my order and that the unit is in NO WAY COMPATABLE FOR MY USE. One would think that by contacting them within 24 hours of delivery and providing all of the photos and paperwork showing that I was sent a grid tied household unit that it should be an easy fix. The Customer Service and Technical Support staff were very helpful and polite but after an ENTIRE DAY on the phone and computer sending photos per their request, I was given the run around and there is NO RESOLUTION.
So...DO NOT BE FOOLED by thinking that these are units made in the U.S. in Texas where you can easily get your needs met if there are problems with the order or the unit. It APPEARS otherwise. Just like anyone can order an item from Alibaba and have their very own logo printed on it, it APPEARS the same happens with these DEYE units. I can say one thing for certain. I have done business with Chinese business people and THEY ARE ALL ABOUT CUSTOMER SERVICE. I am hoping that EG4 will follow likewise but I now have HUGE concerns because I see numerous Civil Lawsuits against them listed for failure to perform when products are not as described, are damaged in shipping, are malfunctioning and have never even arrived. Look for yourself and do your homework and do NOT take the good reviews of a product on Youtube as reason enough to order from ANYONE. I do realize there is a process for handling refunds and exchanges but it absolutely SHOULD NOT TAKE AN ENTIRE DAY OF MY TIME ON THE PHONE and result in NO RESOLUTION. This is NOT a cheap set up. It was ordered for the specific purpose of being user friendly to set up in the wilderness where tech support is unavailable. I did NOT get what I paid for. I will update to let you all know how Signature Solar ended up handling this problem but to tell me that "We do not even sell the product that you received" is NOT an answer any of us wish to hear after spending a month's income to purchase an item and being sent the wrong thing. Not happy at all.
in
I have a very upsetting bit of information to share with regard to my recent Signature Solar Purchase of the EG4 Solar Hybrid AC/DC Plug N Cool 9k Minisplit System. I am a self funded medical missionary and need to have climate control for a 200 sq foot strawbale mud hut where solar is the ONLY option. I called Texas and spoke directly with Signature Solar in order to PREVENT ANY ORDERING MISTAKES AT ALL BECAUSE I AM ENTIRELY SOLAR DEPENDENT OFFGRID.. Freight delivered 2 boxes last night with a bright red 8.5 x 11 inch label attached to the boxes and the label clearly reads "DEYE Hybrid AC/DC 48 V Solar Air Conditioner 9k". Upon inspecting the items I discovered they are NOT SOLAR POWERED ITEMS AT ALL and I spent all day on the phone and sending photos to Signature Solar to try to resolve the issue and get the CORRECT item shipped to me. Their response has been, " We don't know how you EVEN got this item because We Do NOT SELL such an item." It appears that, EG4 buys these units from a manufacturer in China called DEYE and that the factory in China loaded the wrong grid dependent minispilt into a box printed for a system consistent with my order and that the unit is in NO WAY COMPATABLE FOR MY USE. One would think that by contacting them within 24 hours of delivery and providing all of the photos and paperwork showing that I was sent a grid tied household unit that it should be an easy fix. The Customer Service and Technical Support staff were very helpful and polite but after an ENTIRE DAY on the phone and computer sending photos per their request, I was given the run around and there is NO RESOLUTION.
So...DO NOT BE FOOLED by thinking that these are units made in the U.S. in Texas where you can easily get your needs met if there are problems with the order or the unit. It APPEARS otherwise. Just like anyone can order an item from Alibaba and have their very own logo printed on it, it APPEARS the same happens with these DEYE units. I can say one thing for certain. I have done business with Chinese business people and THEY ARE ALL ABOUT CUSTOMER SERVICE. I am hoping that EG4 will follow likewise but I now have HUGE concerns because I see numerous Civil Lawsuits against them listed for failure to perform when products are not as described, are damaged in shipping, are malfunctioning and have never even arrived. Look for yourself and do your homework and do NOT take the good reviews of a product on Youtube as reason enough to order from ANYONE. I do realize there is a process for handling refunds and exchanges but it absolutely SHOULD NOT TAKE AN ENTIRE DAY OF MY TIME ON THE PHONE and result in NO RESOLUTION. This is NOT a cheap set up. It was ordered for the specific purpose of being user friendly to set up in the wilderness where tech support is unavailable. I did NOT get what I paid for. I will update to let you all know how Signature Solar ended up handling this problem but to tell me that "We do not even sell the product that you received" is NOT an answer any of us wish to hear after spending a month's income to purchase an item and being sent the wrong thing. Not happy at all.
in
