I will concede one thing for sure. Both the new inverter lines seem to be a far better buy than the outgoing product, and having a dedicated staff member addressing issues (you) are both pleasant surprises.I completely understand your concern. I believe that with time, you will notice positive changes in our service. Your feedback is so valuable, and we are committed to making improvements based on it.
Thank you G00SE!
Agreed, it's nice to see some positivity and a lack of defensive posts and tangents that used to be common from another member.
Solar Scott? that name seems familiar.......
Good morning @superchachi I am so sorry that you had this experience. I'm going to send you a DM, i'd like to get some more information about this. If you'd like to reach out to me directly, you can email me at engagement@signaturesolar.comWell, I had thought about starting one of these threads, but didn't see a lot of upside...but, since it is here...
Honestly though, the sales experience has been pretty darn crappy. I ordered inverters, charge controllers, BCS, etc, etc on the 7th...and I can't get a response as to when my order will ship. I appreciate that the current "way of doing things" is to tell people all about why you "can't" do something.
Here is the thing...I don't care...why would I? The deal is the customer pays (for something) and the vendor sells it. If the vendor doesn't specify something, the expectation is for things to be reasonable. 10 business days to ship an order, also known as two weeks, is not reasonable. That lead time would be fine if you were up front about your (clearly inadequate) shipping system...but, you are not. Should people have to come to a third party forum to get "better" treatment and a response over going directly to you?
Every morning since SS charged me for the products I ordered (the charge cleared on Nov 8th...not a pre-authorization), I have received a sales email letting me know about your amazing sale that you are running. It would be great if you would make the same effort to let people know what they should expect (would be even mo' betta if you did that up front) with regard to when they should expect things YOU control to happen.
I finally called last evening, since the email form submission from Tuesday has gone unanswered. The girl let me know that instead of the 5 business days you are telling people (when THEY reach out to you)...now it is 10 business days. And, I have to chase y'all around to find that out. How much effort did that require by you guys?
At least it sounded like everyone in the background was having a good time.
Sorry you're having issues. This unfortunately is the same thing over and over. Hope you get your items quickly to make optimal use of the sunshine.Well, I had thought about starting one of these threads, but didn't see a lot of upside...but, since it is here...
Honestly though, the sales experience has been pretty darn crappy. I ordered inverters, charge controllers, BCS, etc, etc on the 7th...and I can't get a response as to when my order will ship. I appreciate that the current "way of doing things" is to tell people all about why you "can't" do something.
Here is the thing...I don't care...why would I? The deal is the customer pays (for something) and the vendor sells it. If the vendor doesn't specify something, the expectation is for things to be reasonable. 10 business days to ship an order, also known as two weeks, is not reasonable. That lead time would be fine if you were up front about your (clearly inadequate) shipping system...but, you are not. Should people have to come to a third party forum to get "better" treatment and a response over going directly to you?
Every morning since SS charged me for the products I ordered (the charge cleared on Nov 8th...not a pre-authorization), I have received a sales email letting me know about your amazing sale that you are running. It would be great if you would make the same effort to let people know what they should expect (would be even mo' betta if you did that up front) with regard to when they should expect things YOU control to happen.
I finally called last evening, since the email form submission from Tuesday has gone unanswered. The girl let me know that instead of the 5 business days you are telling people (when THEY reach out to you)...now it is 10 business days. And, I have to chase y'all around to find that out. How much effort did that require by you guys?
At least it sounded like everyone in the background was having a good time.
You don't get discount products running a business like a hospital.
Do you have a rough timeline on when CC will have the EG4 18kPV and PowerPro batteries stocked?
We are hoping to be totally rolled out by the end of the year but I'm at the mercy of EG4. Frankly, if you ordered today from SS, you would get it quicker than through us today...
English speaking human....worth it's weight in gold.......
I'm so glad you had this experience with us! This shows our hard work to improve our customer service and response time is working! Please don't hesitate to reach back out with any other questions or concerns in the future! We're here to help
Maybe I spent too much money with them to get a phone call. I never got a phone call about a shipping delay. I have spent many tens of thousands at SS. Hmmmm.
