I just bought 3 inverters from another seller on Alibaba using the exact same card. It went through in 5 seconds. Huh?The sellers have no control over the payments. It is an Alibaba thing.
I just bought 3 inverters from another seller on Alibaba using the exact same card. It went through in 5 seconds. Huh?The sellers have no control over the payments. It is an Alibaba thing.
Yes, this was specifically why I made the other purchase. I don't need those inverters, I'll just sell them, even at cost if necessary when they arrive. SO you are exactly right. Earlier today the seller suggested drafting a smaller order.Now that you have gotten Alibaba to accept your card it now may work at the other vendor. I had to go through validation but after that I could do a transaction at my original vendor.
Everything I know about this subject, I learned on this forum. Thanks to the other members who have blazed the trail ahead of me.. ..SO you are exactly right....
Thanks for the tip! Over the past week or so I had tried 2 different cards, both always failed, and I appealed too many times to count. This morning I bought a cheap 10,000mAH power bank (about $10 + shipping) from a supplier on Alibaba using one of those cards, and it processed successfully in about 15 minutes. As soon as that worked I went back to my 8x 280AH order with Dongguan Billion and selected "Make Payment", and my card was on the next page as an option. It did not "fail", went straight to "processing" status, and successfully processed 20 minutes later. Problem fixed in less than 1 hour this morning, after over a week of playing the silly "appeal" game, which never worked for me for some reason. Thanks forum!
I had a problem with the credit card going through; check your security software on your computer. I had to basically disable it for the time of the transaction then it went through no problem. Just disable it for a short time, not globally. It will then reset after the transaction. Give it a shot.So on the Appeal page when you uploaded your card and ID, wasn't the <submit> button grayed out?
Mine is grayed out since there is nothing to select on the first field "1. Choose the card for appeal" when you click it says "no options". So the form is waiting for that to be selected to ungray the <submit> button.
What browser are you using? Maybe try using Opera or Chrome or Edge. I was using Firefox when disabling my security helped.I disabled the security but it still does not work. I have no idea why as it is the first time I have ever not been able to make a transaction with my credit cards....bizarre
Yes, this is like what happened to me with another vendor. In the end I resolved it (thanks to advice here) by purchasing something cheaper and ticking the box "save card" from another vendor which went through instantly Then I was able to appeal a new transaction with the original vendor since my card was on file for the appeal. How were you able to appeal if you haven't successfully used the card yet? i think you may *think* you appealed but actually did not. I had tried this previously as well but you need to see your card listed on the appeal page drop down up top.I have been trying to buy batteries from Xuba and my credit card was declined too. I appealed and put in my info and uploaded, then received a message indicating appeal was successful and that I can use my credit card now. I tried and it failed several times. I tried a different card and it fails too....I called the credit card company and they have no indication that there has even been an attempt to charge the card. I am only ordering 8 of the cells so the amount is not big...I will try to disable the security...
Welcome Chi, we might need a little more information about your needs. Do you need 4kw continuously? Or do your loads have a duty cycle? This a solar powered system alone without any other charging source? There are many choices to make.Hi all
sorry for commending to here, because i don't find out where to create new question.
i have a question please help us, please let me know if I want to use 4kw solution, please let me what I need purchase ( PV, inverter...) and estimating how many dolar ?
Thanks you
Did you read my last post above? I thought it was Alibaba not being able to do this but it turns out it was Visa...the actual card company could not even see the transaction as visa was blocking it.She has to be losing sales over this, and customer confidence in their product. Why not fuss at alibaba over this? get them to fix it, or make instructions to get past their clunky, complicated pay site.
At least you were secure .... convenience/security .... pick one.So I think I figured out what is happening...I was using a card issued by Fidelity and it would not work. I called the number on the card and they said they could never even see the transaction being initiated. When I tried to make payment via Alibaba, a screen would come up for about 10 seconds that indicated I needed to call a number to get authorization from my bank. It was not the same as the number on my card so I did not call it. Finally, I checked the number and it was listed as US Bank. Hesitatingly, I called the number and gave them my details etc. The lady said that she was with Visa and they are the ones blocking the transaction. The transaction was not making it through to my actual credit card as Visa is blocking the ALibaba transaction before it even gets to my bank. Sure enough, she fixed it and the transaction went through. Hopefully I have not been scammed but I think it is ok as my credit card indicates I have been charged the correct amount by Alibaba. So in summary, even though I thought and blamed Alibaba for the mess it seems it is actually Visa doing it...if it happens to you call 1 866 253 1752
I had the same experience. After being decined for a $3k transaction, I tried a smaller one for a power supply and it went through.. I haven't proved that theory yet.
Most of the comments I have seen about Alibaba Trade Assurance is that Alibaba tends to side with their vendors. Paypal did give me protection for the risk of the product not getting to me. That is the same thing I get with a CC. That risk is not covered if I wire transfered funds.NO Trade Assurance with payments using PayPal.
If you buy on a webshop and THERE you pay with paypal ... only then you have paypal buyer protection.Most of the comments I have seen about Alibaba Trade Assurance is that Alibaba tends to side with their vendors. Paypal did give me protection for the risk of the product not getting to me. That is the same thing I get with a CC. That risk is not covered if I wire transfered funds.
I gave up and paid with bank card. glad I did, they are great cellsI'm having credit card issues; it just says continuously that the transaction was not approved for security reasons.
I chatted with alibaba support, 1 agent gave me the appeal page but the appeal page requires you to select the card being appealed (of which there are none on file b/c the card is only saved to file after you use it 1 time).
I went back to support and the next agent said I don't need to do the appeal, they promised to email me something later tonight; no joy.
Been trying to pay all day. Usually the bank card sends a text if something is suspicious and I can approve but nothing like that.
I've been trying all day (here it's night as I post this).
I went back through the thread and I don't see a solution. I was ready to upload photo id and cred. card. picture but again, that page won't work if the card is not on file. Is this just the alibaba system being weird?
I know others have had issues with it. I do not want to send a wire transfer. This card works for everything, never fails it's a good card.
It's always clean; paid off, etc. I want to do the card payment for the extra protection for the just in case scenario.
Do I just keep trying? Have tried about 6x now. First time it took a couple hours to "not work." Now it's pretty fast each time.
Their Alibaba support rep wrote, "After consultation, I am sorry to hear that you have some payment issue for your order.
After checking in the system, I feel sorry that currently it doesn't accept credit card for this transaction.
In order to protect the security of the payment in the whole process of the order, every single order and payment on Alibaba.com need to undergo the regular security check and it is extremely confidential. Unfortunately, this transaction failed to pass the security check and any attempts to against this decision will not be considered.
To get your order proceed, we have to suggest you change a payment method to complete the transaction.
Sorry for the inconvenience caused. Your kind understanding and cooperation are highly appreciated. "
The Platinum card in question is the only payment option we've got. Anybody else deal with this? Did you find a solution?
They are uninterested in uploading of ID's and photos of credit cards.