Stormbringer999s
New Member
- Joined
- Feb 3, 2022
- Messages
- 5
I’m aware that some have had success via Docan, but my experience has been vastly different.
I purchased 4 CATL 302Ah cells, only to receive 280Ah cells, followed by all the excuses under the sun as to why the 280’s would suffice, that they were out of stock re 302’s, that the 280’s were almost 300Ah, and I should be happy with a $33 refund.
Well, I’m not, I’m not happy at all, so I’m escalating via PayPal, hoping for a full refund.
If you had success with Docan, I’m happy for you, but if you are yet to make a decision, my advice, look elsewhere?
Moderator edit:
This issue has been resolved. Here is the update later in this thread
I purchased 4 CATL 302Ah cells, only to receive 280Ah cells, followed by all the excuses under the sun as to why the 280’s would suffice, that they were out of stock re 302’s, that the 280’s were almost 300Ah, and I should be happy with a $33 refund.
Well, I’m not, I’m not happy at all, so I’m escalating via PayPal, hoping for a full refund.
If you had success with Docan, I’m happy for you, but if you are yet to make a decision, my advice, look elsewhere?
Moderator edit:
This issue has been resolved. Here is the update later in this thread
Interesting, I made this post to warn others, after Docan’s response was, in my humble opinion, completely inadequate.
Docan proclaiming that the 280Ah cells were either a better cell, or that they were close to the 300Ah cell, only added to my frustrations.
Unfortunately, half the responses from the community were questioning my motives. I was pissed, and rightfully so.. If I had wanted the 280Ah cells I would have bought them. They seemed to not understand the different between living with the 280’s and wanting the 280’s.
Jenny was not my handler, but I did reach out to her, but as she explained, she couldn’t intervene, it was entirely upto the salesperson to reach an amicable resolution.
I was refunded 15%, which is what I thought was fair. It took a while to get there, and the Docan salesperson, inculding Jenny, seemed genuinely apologetic for the mistake, but as I advised them both, mistakes happen, I get that, it’s how you resolve the issue, that’s key, to ensure the customer, although not receiving exactly what they had purchased, is somewhat satisfied with the end result.
Now that the issue has been resolved, I will be ordering more cells from them in the near future, as the cells themselves are perfect, zero complaints, and yes, I’ll be ordering the 280’s for obvious reason?
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