Covered in another thread, we recently took delivery of and tested capacity for cells sold as 420ah.
The cells in question tested out at 242-244ah, so basically less than 60% of stated capacity.
This is the thread: 420ah Cells
We're now beginning the process of obtaining a refund.
We're trying, in order of sequence, three ways to obtain a refund:
If so, can you offer any advice?
What kind of "evidence" did AliExpress and/or your credit card company accept?
Will our credit card company even consider the refund without us sending the cells back?
Just to be clear, we don't want the cells. They are inferior quality. But ... we don't see why we should be financially prejudiced in any way when the seller blatantly lied in both the advert and confirmation in a message. However ... if it's the only way to get a refund we'll send them back.
We're currently doing a 2nd capacity test of the whole battery. We're running two of those testers through a Victron shunt for confirmation. Should have the results tomorrow.
The cells in question tested out at 242-244ah, so basically less than 60% of stated capacity.
This is the thread: 420ah Cells
We're now beginning the process of obtaining a refund.
We're trying, in order of sequence, three ways to obtain a refund:
- Agree with seller. They have offered a refund if we, at our expense, return the cells. We will consider this as a last resort as we feel we were miss-sold to (blatantly lied to really) so why should we suffer any expense? Not surprising they are trying to put up roadblocks. First off they don't accept our test results - and in fact don't accept the results from these popular testers (the one that Will Prowse recommended).
- Raise a dispute with AliExpress.
- Request our credit card company to claw the money back.
If so, can you offer any advice?
What kind of "evidence" did AliExpress and/or your credit card company accept?
Will our credit card company even consider the refund without us sending the cells back?
Just to be clear, we don't want the cells. They are inferior quality. But ... we don't see why we should be financially prejudiced in any way when the seller blatantly lied in both the advert and confirmation in a message. However ... if it's the only way to get a refund we'll send them back.
We're currently doing a 2nd capacity test of the whole battery. We're running two of those testers through a Victron shunt for confirmation. Should have the results tomorrow.