Unrelated to this thread specifically, but maybe the HV DC cap on one of your inverters is bad.
We can compare against any other caps and look good, the thing is that variables are created with open loop and this market wants things to head towards an air-tight customer experience. I think you can have that is the variables are controlled but make equipment that also supports free-hand tinkering.
I think the future looks like:
-Super high efficiency speed support guarantee for internet-connected closed loop customers.
-Base standard warranty service and troubleshooting for people who do not connect to the web for troubleshooting and don't have closed loop.
in pursuit of this, we will:
-work to be completely supportive of comms with any battery in demand
-make battery comms white papers clear and totally bulletproof
-be the first hybrid inverter to offer a universal cell modem solution with a built-in data plan for 5 years included
On a side note, yes we faced minority but sporadic issues with voltronic battery comms last year as they just literally wrote code to cover up that the batts were not communicating vs solving the problem, a hard lesson for us that ended up in engineers overseas full time now. but not something you would craft strategy off of going forward.
We will have a base support days no matter what in the docs, our advertised timeframe will only be valid with the 2 factors needed to help us help you guys.
In our push to make solar projects do-able and affordable for more people we have to make sure the support speed and efficiency can be delivered in a way to not leave people hanging who are on a tight budget with timeframes they can't manage. the only way I see this happening is by removing variables and creating access to support for efficient troubleshooting. I think several of you guys will come around to this and hope y'all can encourage others to do these 2 things if the most rapid support is a concern for them