Hi All,
Today I've received my first order from Alibaba and EVE Energy (https://evebatteryglobal.en.alibaba.com/?spm=a2700.12243863.0.0.2ce83e5fYxTya4) and it's been a complete disaster.
I've ordered 16 of their new 6000 cycle 280Ah cells - unfortunately most of them have arrived damaged, mainly due to shockingly bad packaging (5mm cardboard for a 45lbs / 22kg package) and a lack of any protection / foam what so ever in 3 out of the 4 boxes. In total, 11 of out the 16 cells (70%) show signs of damage, some more serious than others - pictures below for reference, each picture is for a different cell...
I suspect they do this on purpose to offload defective / non-grade A cells for the full price as some of the damage is in the wrong place to have been caused in transit. I assume they send out badly secured, damaged, cells and either blame it on the forwarder to claim insurance or hope the client will give up and accept a bad deal on a partial refund.
Thankfully I have paid through PayPal and have now lodged a dispute with them, seeking a full refund but wanted to make people aware of this seller's practices. I'm not expecting Eve to do the right thing here (although I do like surprises) but I do hope PayPal will refund me the money... I would however appreciate any advice you might have.
Thanks again and wish me luck.
Mark
Today I've received my first order from Alibaba and EVE Energy (https://evebatteryglobal.en.alibaba.com/?spm=a2700.12243863.0.0.2ce83e5fYxTya4) and it's been a complete disaster.
I've ordered 16 of their new 6000 cycle 280Ah cells - unfortunately most of them have arrived damaged, mainly due to shockingly bad packaging (5mm cardboard for a 45lbs / 22kg package) and a lack of any protection / foam what so ever in 3 out of the 4 boxes. In total, 11 of out the 16 cells (70%) show signs of damage, some more serious than others - pictures below for reference, each picture is for a different cell...
I suspect they do this on purpose to offload defective / non-grade A cells for the full price as some of the damage is in the wrong place to have been caused in transit. I assume they send out badly secured, damaged, cells and either blame it on the forwarder to claim insurance or hope the client will give up and accept a bad deal on a partial refund.
Thankfully I have paid through PayPal and have now lodged a dispute with them, seeking a full refund but wanted to make people aware of this seller's practices. I'm not expecting Eve to do the right thing here (although I do like surprises) but I do hope PayPal will refund me the money... I would however appreciate any advice you might have.
Thanks again and wish me luck.
Mark
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