Yes, our site has the firmware described here if you are having issues with flickering, be aware that some LEDs do not pair well with any inverters and minor flickering happens on all mainstream inverters in our lab, as well as the grid if the LED driver is cheap
I’m likely that “guy”. ? SS already refunded me in full. Still really happy to see they found a remedy. I know they are also. That couldn’t have been easy. By their description it sounded like an Episode of NCIS.
It looks like there's 2 different folders inside the 6500 firmware download now. In the video you guys released about updating firmware (regarding the Error 61 issue) there was only 1 folder. Are we supposed to do something with both folders?
Thanks for being understanding, this can be tough but it’s our job and we have near 200 people working here trying to take care of you guys and get better as they try.
It really only flickers when a load starts up, but the main issue is my heat pump going bonkers along with the EG4. I'm hoping this fixes it but I doubt it. Mine was shipped late Oct though.
What kind of 'bonkers' are we talking? Sounds scary!
The amps go up and down at the heat pump and solar assistant shows the watts spiking up and down. The heat pump will make weird noises until I turn another high load on for 10 secs or more depending on the amount of solar coming in. My only solution so far is to use relays to turn on a heat strip for 10 secs but that is only effective if 3k or solar, more and it needs to stay on longer. Instead I got a split unit heat pump to see if it does it, and it does not. When I had MPP lvx the fix was just a simple cap at the AC output. Did not work for the EG4.
Yeah I bought a Pioneer 120v split unit one and it runs fine, but it only pulls 400w when it gets going. Than again the split unit is not a traditional heat pump as it is inverter based. My geo heatpump pulls 1800w and 240v, not inverter type. I'm thinking the wave form probably looks bad but I haven't bought a scope to check it. If I had to do it over again I would've kept my MPP LVX.
I hear you, it just defies logic, have a pioneer 120v at home, I tested these at my place over 9 months before we launched.
I hope SS replies on this. It's very confusing. THe MCU flash was the only one that worked. The INVreflash failed as did the DSP reflash. Results here:
indeed, this is what a proper triage looks like !
How does it resolve it? BTW, from what I saw it was not a flickering light issue but a lights cycling off and on issue.
sounds like grand gobbledygook. Although I am sure everyone was happy to hear that your units are specced with money-saving features.
Same but EX6500 (June 2022 model). I addition to the flickering, I also notice AC output fluctuation. Both increase as PV increases. After 100% SOC both really pick up. In this screenshot the AC fluctuation is very noticeable during the transitions from night to charging to 100% SOC.
I tested about 89W with my Victron shunt. Pretty close. Might need to update spec sheet on website as it still says 70W.
