vanblokland
New Member
What are the new version numbers? Currently have 79.60 and 61.06
79.61 and 61.10What are the new version numbers? Currently have 79.60 and 61.06
If you have the opportunity to call in now the queue is fairly clear. We are on less than 5 min wait currently. The wait times tend to get really long in the afternoon. Morning is always your best bet. Was the call back function not available when you tried?Normally I'd agree, but the TS at SS is glacially slow right now... I sent tech 3 emails over 3 different days, on different topics, more than a week ago and just got a reply to the first of the 3 yesterday. I'm hoping it's because they've gotten so much business they haven't been able to grow fast enough to meet the demand.
A 90 minute wait on hold also got me nowhere so I hung up.
Please give tech support a call. They can walk you through this.I hope SS replies on this. It's very confusing. THe MCU flash was the only one that worked. The INVreflash failed as did the DSP reflash. Results here: View attachment 134130
and this: View attachment 134131
I've never gotten a callback when I used that function of the queue. Now it's been a couple months since I called last, so that might be fixed now.Was the call back function not available when you tried?
you have to try a few times I've noticedI've never gotten a callback when I used that function of the queue. Now it's been a couple months since I called last, so that might be fixed now.
My 2P2 EG4 6500 inverter that I bought in May 2022 failed and was replaced by a new inverter the day before Thanksgiving in November 2022. I installed the new 2P2 inverter and updated the firmware in both inverters before starting the system up.
The firmware version number for the older 2P1 inverter shows U1 = 79.02 with U2 = 61.06, and the newer 2P2 inverter shows U1 = 79.03 and U2 = 61.06.
In addition to flickering lights, if the system is running in USB or SUB mode overnight with batteries at full charge, as soon as the sun comes up and PV output makes a watt or so, the inverters switch repeatedly between Utility and Solar, affecting everything I have connected to the system. The only fix has been to turn the PV input off to the inverters using the IMO switches, and then change the mode to SBU using Solar Assistant.
This has been such a problem that I am in discussions about taking the EG4-6500s down and going with a Schneider XW Pro system (I am waiting on the final quote from Weston on the new system now).
Will the firmware update fix the flickering lights when both an old EG4 6500 and a new EG4 6500 are running in 240V parallel?
Will it affect the SUB/USB switching problem? If I can't get the EG4 6500s to run reliably in SUB or USB mode when needed, they are not going to work for me.
Can you please state in order what should be the process for the FW update? When I did mine on December the video stated to only do the MCU. Now there are other files and from what I read and if the updates are not done in a sepcific order the screen may black-out.Please give tech support a call. They can walk you through this.
I will. Give me a bit to get that all together and I will post it here.Can you please state in order what should be the process for the FW update? When I did mine on December the video stated to only do the MCU. Now there are other files and from what I read and if the updates are not done in a sepcific order the screen may black-out.
FYI mine is a 6000ex.....but I would think is the same procedure. Thank you!I will. Give me a bit to get that all together and I will post it here.
The 6000ex folder its different. There is a "upgrade-guidebook file" which states to only do the "InfinitVMasterCPU Reflash tool"There's a Readme in the firmware download. It states that it doesn't matter which order to run the updates, but you need to run both .exe files in each folder.
Yeah poor instructions on SS part on their site. I updated the other exe and I thought I bricked it. Had to do it twice. Now waiting for solar to test it. Also if you have Norton it will delete that other exe file so make sure you undo it.There's a Readme in the firmware download. It states that it doesn't matter which order to run the updates, but you need to run both .exe files in each folder.
I have 60A 120V circuits running to each inverter, and my original intent was to be able to run in all three modes, as needed. I planned to maximize solar output when I could, or run with grid input when bad weather was approaching to keep the batteries fully charged when there was a risk of Utility power going out (as a battery backup). Solar Assistant makes that easy - I can do it from anywhere using a browser.I think on Solar Assistant you're not going to get an answer because that's a 3rd party software and I would not expect it to work properly. I know a lot of people here like it, but it's not a native tool for EG4 equipment.
I have the pre-Nov version of the 6500EX, so I have not experienced flickering or other issues. My units have been stable running my house in SBU mode.
I don't have any experience running USB or SUB mode so I cannot provide any feedback there.
The readme says it doesn't matter which order you do the 2 exe updates.Can you please state in order what should be the process for the FW update? When I did mine on December the video stated to only do the MCU. Now there are other files and from what I read and if the updates are not done in a sepcific order the screen may black-out.
That is not my understanding of how the Output Source Priority is used. As it is described in the manual:The USB and SUB idea centers around protecting a non-lithium battery from use, right?
As I commented above, Im not sure which two exe they are referring. As per my screenshot of the 6000ex folder there are 3 exe. Also by the "upgrade filebook guide" it states to use only one app which would be the "InfinityMaster"The readme says it doesn't matter which order you do the 2 exe updates.
Follow the readme that comes with yours, if any that is. With the 6500ex there are only 2 exe's in 2 different sub folders. It was a complete waste of time as it did nothing for me. Did not fix any issue that I had.As I commented above, Im not sure which two exe they are referring. As per my screenshot of the 6000ex folder there are 3 exe. Also by the "upgrade filebook guide" it states to use only one app which would be the "InfinityMaster"
If you have the opportunity to call in now the queue is fairly clear. We are on less than 5 min wait currently. The wait times tend to get really long in the afternoon. Morning is always your best bet. Was the call back function not available when you tried?
SBU should charge the batteries based on SOC%, you essentially want SBU but automatic top off of your bank at night by the grid as well?That is not my understanding of how the Output Source Priority is used. As it is described in the manual:
The Utility/Solar/Battery (USB), Solar/Utility/Battery (SUB), and Solar/Battery/Utility (SBU) determine the "Output source priority: To configure load power source priority" (This is Setting 01 in the manual).
With USB, "Utility will provide power to the loads as first priority. Solar and battery energy will provide power to the loads only when utility power is not available."
With SUB, "Solar energy provides power to the loads as first priority. If solar energy is not sufficient to power all connected loads, Utility energy will supply power to the loads at the same time."
With SBU, "Solar energy provides power to the loads as first priority. If solar energy is not sufficient to power all connected loads, battery energy will supply power to the loads at the same time. Utility provides power to the loads only when battery voltage drops to either low-level warning voltage or the setting point in program 12."
I do have AC input set up, with 60A 120V going to each inverter. My system ran fine for nearly 2-months in SBU, but when I switched it to the SUB or USB to charge the batteries at night or when the batteries were low and PV output was limited, if I don't switch back to SBU before the sun comes up when the batteries are fully charged, the inverters switch back and forth repeatedly between Utility and Solar until something shuts down.
I can make the system run by monitoring it at all times switching between modes as needed, but that's not possible. I should be able to set the system to SUB or USB and keep the batteries charged as a battery backup in case Solar or Utility power are not available. Is that not how the Output Source Priority works?
A previous response from SS TS on December 16, 2022: "We recommend using SBU always. We have had some issues with the SUB setting, as utility REALLY wants to power things. Let me know how it works for you!"
My question to SS TS on February 2, 2023:
"Do you have a fix yet for the SUB issue? What is the current version of the EG4-6500 firmware, and will it affect SUB or light flickering?
I need to come over and get more batteries and I'm thinking about switching over to a Schneider XW Pro system, possibly this week if it turns out the EG4-6500s can't run reliably in SUB."
SBU will charge the batteries to whatever Solar will do during the day, then when the sun goes down, the loads will run on Battery until it reaches the cutoff, at which point it would switch to Utility.SBU should charge the batteries based on SOC%, you essentially want SBU but automatic top off of your bank at night by the grid as well?
if you want a minimum SOC like 80% you should be able to do that with SBU
yes, exactlySBU will charge the batteries to whatever Solar will do during the day, then when the sun goes down, the loads will run on Battery until it reaches the cutoff, at which point it would switch to Utility.
Are you suggesting that Setting 12 should be set to 80% to allow Utility to charge the batteries back to 100% or so?
If that's the case, in order to avoid the Utility to Solar switching issue, could you then set Setting 13 at something less than 100% (maybe 95%)?
With bad weather and the likelihood of Utility power outage approaching, that would at least leave 80-95% reserve in the batteries.
I set the inverters up to try that.
That is not my understanding of how the Output Source Priority is used. As it is described in the manual:
The Utility/Solar/Battery (USB), Solar/Utility/Battery (SUB), and Solar/Battery/Utility (SBU) determine the "Output source priority: To configure load power source priority" (This is Setting 01 in the manual).
With USB, "Utility will provide power to the loads as first priority. Solar and battery energy will provide power to the loads only when utility power is not available."
With SUB, "Solar energy provides power to the loads as first priority. If solar energy is not sufficient to power all connected loads, Utility energy will supply power to the loads at the same time."
With SBU, "Solar energy provides power to the loads as first priority. If solar energy is not sufficient to power all connected loads, battery energy will supply power to the loads at the same time. Utility provides power to the loads only when battery voltage drops to either low-level warning voltage or the setting point in program 12."
I do have AC input set up, with 60A 120V going to each inverter. My system ran fine for nearly 2-months in SBU, but when I switched it to the SUB or USB to charge the batteries at night or when the batteries were low and PV output was limited, if I don't switch back to SBU before the sun comes up when the batteries are fully charged, the inverters switch back and forth repeatedly between Utility and Solar until something shuts down.
I can make the system run by monitoring it at all times switching between modes as needed, but that's not possible. I should be able to set the system to SUB or USB and keep the batteries charged as a battery backup in case Solar or Utility power are not available. Is that not how the Output Source Priority works?
A previous response from SS TS on December 16, 2022: "We recommend using SBU always. We have had some issues with the SUB setting, as utility REALLY wants to power things. Let me know how it works for you!"
My question to SS TS on February 2, 2023:
"Do you have a fix yet for the SUB issue? What is the current version of the EG4-6500 firmware, and will it affect SUB or light flickering?
I need to come over and get more batteries and I'm thinking about switching over to a Schneider XW Pro system, possibly this week if it turns out the EG4-6500s can't run reliably in SUB."