Battery damage Update 04282020:
In an earlier post, I reported receiving 4 damaged batteries out of my 8 battery order. I immediately contacted Amy to report the damage along with photos of the batteries as well as the shipping boxes. In short, Xuba is unwilling to replace the 4 damaged batteries and have suggested that the batteries would work fine despite the damage. I had intended to install the batteries in a customer RV along with other electronics. I am unwilling to use damaged lithium batteries in any application let alone in a customer application. I made them aware of this. I believe that Xuba was hoping to give me give me a discount in exchange for accepting the batteries as is. That is obviously not going to work. We went back and forth a few times and they have offered to replace two batteries but refused to replace all 4. I offered to pay for two more batteries on the condition that they ship all 4 air freight as my customer has waited way longer than planned.
At that point Amy advised that I would have to pay additional taxes if shipped air freight. She claimed that "At present, Air Freight only has express delivery, excluding tax". This was news to me and sounds suspect. No one else has reported having to pay taxes in the US for air freight. She claimed that this was a new thing right now so buyer beware. Slow boat shipping somehow includes taxes but not Air Freight.
I do not have time to wait another 45-60 days and she knew that. At this point, I dont know of any option other than to dispute the entire transaction with Alibaba. I am happy to return the entire set of batteries and have told Alibaba this in my dispute.
I was hoping for a better outcome but this is where we are. I am posting this to make folks aware that batteries somehow can arrive damaged despite excellent packaging with no damage to the shipping boxes. They were double boxed and both boxes were in very good condition.
The battery corners were crushed and I cannot see how that can happen with no damage to the box itself. It is also highly unlikely that only one corner received damage, if the damage occurred during shipping. Furthermore, two of the four batteries had damage on the bottom corner, while the other two had damage to the top corner of the battery. The batteries were all facing the same way in the shipping box. Lots of questions with no reasonable answers. While I do not believe that Amy would ship damaged batteries, that is exactly what appears to have happened in this case.
I will update the group when everything is finalized and resolved. I wish I had better news but I dont.