journeyman846
New Member
- Joined
- Jan 31, 2022
- Messages
- 36
Just adding my experience here for anyone looking to purchase from Signature Solar. I ordered the Growatt SPF 5000 ES-US inverter from them as well as a pallet of solar panels as they're located pretty close to me here in Texas. Everything arrived quickly and with no damage. So far the inverter and solar array has been great for powering my office and charging my Tesla. I noticed however that the comms board for BMS communication and monitoring did not work. I reached out to Growatt's US support team and went through their troubleshooting steps. They finally reached the conclusion that the comms board would need to be replaced and had me reach out to my seller. I contacted Signature Solar and they requested the item be sent back to them so that their engineers could diagnose the issue and repair it. I asked if it was possible to just return the comms part of the inverter since everything else worked fine, but they still wanted the entire unit shipped. I was hesitant but went ahead and did it anyway. I got the RMA processed and although they paid for shipping, they did pay for or send any packing materials so I had to pay to have it packed and shipped.
The item arrived April 12th at their warehouse. I confirmed the next day that they received the item and asked that they keep me updated on the progress. I did not hear anything back from the by Monday April 18th, so I emailed them again requesting an update. The original engineer Alex I was dealing with never responded, so I emailed the RMA team and got a reply back from them that they confirmed the comms board was bad and it would be 2-3 weeks before the part arrived. I asked if there were any other solutions, like shipping the item back to me and I could install the part when it arrived. The RMA team said they would get back to me on other possible solutions. Two more days went by and I still did not get any response so I tried to call and was told they were at lunch, but would return my call when they were back. Here it is again the next day and I have yet to get any sort of update from them. I get that there has been a recent explosion in interest in solar, but there is absolutely no excuse for this lack of communication. A simple email update takes only a few seconds.
The item arrived April 12th at their warehouse. I confirmed the next day that they received the item and asked that they keep me updated on the progress. I did not hear anything back from the by Monday April 18th, so I emailed them again requesting an update. The original engineer Alex I was dealing with never responded, so I emailed the RMA team and got a reply back from them that they confirmed the comms board was bad and it would be 2-3 weeks before the part arrived. I asked if there were any other solutions, like shipping the item back to me and I could install the part when it arrived. The RMA team said they would get back to me on other possible solutions. Two more days went by and I still did not get any response so I tried to call and was told they were at lunch, but would return my call when they were back. Here it is again the next day and I have yet to get any sort of update from them. I get that there has been a recent explosion in interest in solar, but there is absolutely no excuse for this lack of communication. A simple email update takes only a few seconds.