Careful the blue worshipers have pitchforks and like bonfires
Terrible Signature Solar / EG4 18Kpv Experience - Returning and Replaced with Sol-Ark 15k
- Thread starter Watts Happening
- Start date
ksmithaz1
Solar / EV Junkie
I think this is key, and the primary issue with EG4. There are great distributors for the likes of Growatt and Victron, et al. They are familiar with those brands, have been selling them for quite a time, and can help you without going up the food chain. In particular for the newbie / run-of-the-mill stuff, and they have a better line to the manufacturer support because of their wallet. I think SS just has weak support down there in the great state of Texas, and they are the only game in town for the EG4 products. As the product pool improves and expands, and other folks start retailing the products it will get better.
ksmithaz1
Solar / EV Junkie
I've noticed. Victron products remind me of Bang & Olfsun. Very pretty, they don't really perform any better but at least it costs more. They don't seem to have any real big stuff either. They use a lot of aluminum, likely much better if you are on a boat or on anything exposed to the elements on occasion. Bought mine from Amazon, then could not get support at all. Plus the outfit is based in Europe not the US.Careful the blue worshipers have pitchforks and like bonfires
Show me a company that has an MPPT that wil support a 500V string with a price point close to the EG4? What I don't grok is why they don't allow more than one string in a box that large.
Quattrohead
Solar Wizard
These Luxpower based units are entirely different from anything that has gone before and significantly better than previous offerings from Voltronics and Growatt.
However they are more complicated and you must read and understand the manual before deployment. Yes this sounds condescending but seriously at least half the inquiries here can be resolved by reading the manual and understanding basic electronics.
The EG4 group are on a mission to give much better service and support
However they are more complicated and you must read and understand the manual before deployment. Yes this sounds condescending but seriously at least half the inquiries here can be resolved by reading the manual and understanding basic electronics.
The EG4 group are on a mission to give much better service and support
It was said tongue in cheek ..haaa… but there is merit to your comment in that I had a Rolex Submariner many years ago..it gave me grief… always having a problem ..traded it for a Marshall 100 watt full stack…and I lived happily ever after…sure .it can happen with any product.. .!
the question is , is it commonplace…
Dave911
Solar Enthusiast
>>The EG4 group are on a mission to give much better service and support
Are you sure?? EG4 IS Signature Solar.
EG4 is just a sticker on a Luxpower product.
I'd rather buy Luxpower from Luxpower or another distributor NOT associated with Signature Solar.
Luxpower.... are you listening????
cs1234
Solar Wizard
- Joined
- May 9, 2022
- Messages
- 2,302
@Luxpower_Gilbert
Luxpower, put them up on Amazon. I'll buy two of these new 6k ones as soon as they ready for my prime shipping..
42OhmsPA
What's in a title?
I think they are, that's why they are diversifying and selling their products through other retailers besides signature solar.
I believe that recently changed. @Markus_EG4
Current Connected is selling the Lux Power EG4s...
Yep… we’re a cult of our own…Careful the blue worshipers have pitchforks and like bonfires
Dave911
Solar Enthusiast
If you had a business (Signature Solar) that was struggling to support a product like EG4, and you could sell those products as distributor to another distributor, and let someone else support the product, wouldn't that make a lot of sense? Mark the equipment up 15% over cost and ship it. Now Signature Solar has to only support the distributor who sold the EG4 equipment, not every Tom, Dick and Harry who wants solar on their roof and has room on their charge card!
That's what Signature Solar is attempting to do. I wish that Luxpower would sell their inverters in the US direct but they probably don't want to deal with the support issues. Supporting retail customers on a technical product is very difficult. That doesn't excuse Signature Solar's poor performance, but it is very hard.
That's what Signature Solar is attempting to do. I wish that Luxpower would sell their inverters in the US direct but they probably don't want to deal with the support issues. Supporting retail customers on a technical product is very difficult. That doesn't excuse Signature Solar's poor performance, but it is very hard.
Markus_EG4
I am from Germany. Don't mean to come off rude
EG4 is not Signature Solar Sir
Kenny_
Solar Addict
Markus_EG4
I am from Germany. Don't mean to come off rude
Contact EG4 for support if needed. You do not need to contact Signature Solar
SilverbackMP
Solar Addict
- Joined
- Apr 4, 2022
- Messages
- 928
I remember a quote by a Chinese businessman (don't remember the name), who said something to the effect of, "the west thinks they are outsourcing manufacturing. In actuality, we are the ones outsourcing, we outsource our marketing and support."
Dave911
Solar Enthusiast
Never said they were the same thing. They are clearly two different legal entities.
But apparently the EG4 LLC has the same address as Signature Solar.... see below.
Should I look to see who is the president of each corporation? I bet they know each other really, really well!
You should know that all of the legalities of Signature Solar and EG4 are public record in the US.
Its unavoidable here. Its really difficult to hide that stuff. You can, but it gets really expensive.
So don't try and bullshit me Markus. And I'm only 50% German!
EG4 - EG4 Electronics Limited Liability Company Trademark Registration
Trademark registration for EG4 Electronics Limited Liability Company. The mark consists of EG4 in a stylized font.
uspto.report
| Party: |  EG4 Electronics Limited Liability Company |
| Address | 1130 Como Street South Sulphur Springs, TEXAS UNITED STATES 75482 |
| Legal Entity Type | Limited Liability Company |
| Legal Entity State | TEXAS |
From SignaureSolar.com
https://signaturesolar.com/Solar energy company in Sulphur Springs, Texas
Address: 1130 Como St S, Sulphur Springs, TX 75482
Markus_EG4
I am from Germany. Don't mean to come off rude
Signature Solar has a new building they moved into the address is not updated yet but you are correct about all of this. No Argument
cs1234
Solar Wizard
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- May 9, 2022
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You can't expect the Chinese to understand how to deal with the average American. Look around for a bit, I can't make any sense out of us.
SilverbackMP
Solar Addict
- Joined
- Apr 4, 2022
- Messages
- 928
Point was (if there is one), we (the west) think we are outsourcing to China (or East Asia), when it’s actually the other way around.
cs1234
Solar Wizard
- Joined
- May 9, 2022
- Messages
- 2,302
Yeah, I got that. What I said works with that. They can't make sense of us, because we're nuts. So they outsource the marketing and customer support to us for their manufacturing.
congratulation sir… welcome to the happy side of life ….you now will notice days are brighter, birds are more colorfull , smartly dressed men will salute you in public and pretty girls will ask you for selfies with them..you will soon find discount coupons from resorts offering huge discounts …many new Victron owners report that they never get traffic tickets anymore…
Life is just better over here….I speak for us all when I say ,welcome my friend…
