SunGoldPower-----Buyer Beware

[Gentleman Mike]

Mines pretty quick, I was actually pretty happy with the switch time based on what I’ve read about slower switching on even more pricey devices. Are you in SBU mode?

Be sure to confirm your param 3 is UPS, APL is the slower of the two in regards to switching View attachment 190885

It is on UPS mode. In fact, it won't even let me switch to APL!

 

[Gentleman Mike]

I am pretty sure that I saw a video by "professor Hobotech" -- prior to my purchase, and he measured the transfer time. The long transfer time was a major negative in his review. I believe the spec shows 10ms (see below)?
Hobotech's laptop restarted due to the power out for too long.

It was not a concern for me since I was not planning on a grid connection.

His review is for the 6500 watt version. Mine is the 5000 watt and doesn't seem to specify transfer time anywhere, but it seems about the same as the 6500. Around 50 to 100 ms I'm guessing.

 

[Crowz]

The transfer time to battery on my tp6048 is pretty impressive. Its very slow going back to the grid but going to the battery in a power outage or if I switch it manually doesn't even get the ups's in the house interested.

 

[Kenny_]

Oh and I didn't realize this was about other versions... mine is the Sungold 10K48 the rebranded SNRE...

 

[42OhmsPA]

His review is for the 6500 watt version. Mine is the 5000 watt and doesn't seem to specify transfer time anywhere, but it seems about the same as the 6500. Around 50 to 100 ms I'm guessing.

So the 6500 watt version is made by Voltronic. The 5000 watt version is made by SRNE.

My TP6048 also made by Voltronic took longer than my current SRNE switching to utility, both are barely noticeable going to battery.

 

[Lighthouse Beacon]

So the 6500 watt version is made by Voltronic. The 5000 watt version is made by SRNE.

My TP6048 also made by Voltronic took longer than my current SRNE switching to utility, both are barely noticeable going to battery.

That makes sense ? I feel like our 10k’s kick pretty good a$$ in the switching department; can’t speak for 5k or 6.5k

 

[CRenner]

I'm trying to file a small claims action against SGP in Massachusetts, but the form asks for an officers name.
Does anyone know one?

 

[CaliSunHarvester]

I'm trying to file a small claims action against SGP in Massachusetts, but the form asks for an officers name.
Does anyone know one?

Mr. River Wang, CEO

 

[CRenner]

Thanks

 

[Lighthouse Beacon]

I'm trying to file a small claims action against SGP in Massachusetts, but the form asks for an officers name.
Does anyone know one?

Why?

 

[CRenner]

They said the IP6048 could AC couple, it can't.
They said it could charge the batteries from PV, but not AC coupled PV.

 

[Stinger]

They had mine diagnosed and the part shipped within 40 minutes. That is far from non-supporting.

Would you please forward me the contact email you use for faster service?

 

[Crowz]

Would you please forward me the contact email you use for faster service?

support@sungoldpower.com

 

[marionw]

tech@sungoldpower.com
support@sungoldpower.com
sales01@sungoldpower.com
sales02@sungoldpower.com
sales03@sungoldpower.com
sales04@sungoldpower.com
sales05@sungoldpower.com

You can also access the California Secretary Of State website and search for the business license data at

Secretary of State

bizfileonline.sos.ca.gov

Search "Sun Gold Power" and look for the one with the MISSION VIEJO, CA 92691 address

You can also file a complaint on this website as well as with the Better Business Bureau. Many companies do not like bad publicity

In addition if possible when sending an email, use an email from SunGoldPower that is a purchase order or receipt. Simply "Reply All" and add the addition email addresses as necessary. With a purchase order or receipt you might get better service.

Maintain the chain of emails and keep good records on all communications.

 

[Crowz]

The email address I posted are the ones that have to create the ticket to get it going. Then one of the other emails listed above is sent to you to go from there. If you just try using one of the others first you will be ignored or pointed to go to the one I posted.