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Warning when buying EVE LF280K Grade-A cells with new terminal type!

Lampard Lei said:
When ordering a full sea pallet, 144pcs LF280K cells, several cartons are stacked on top of each other. When the carton absorbs moisture during the sea transport, strength is lost, and with the small margin that exists in the height, the weight of the stacked cartons ends up on the terminals of the cells.

----------[Lampard] this is a very unprofessional saying. The cartons are manufactured and tested according to UN38.3, Part 3, paragraph 38.3, Manual of Tests and Criteria for the Transport of Dangerous Goods. Before the shipment, the Chinese custom also proformed an inspection to the goods and the packing, and a certificate must be acquired from that inspection before the custom can release the goods for exporting. EVE has been shipping worldwide in the past 21 years, without any problems. There are two type of packing methods, one is with cartons and pallet, the other is wood box. Pallets are cheaper and lighter but offer sufficient protection, wood boxes are more expensive and heavier and offers stronger protection. So usually we assume the packing is with UN8.3 compliant cartons and pallets, which are clearly stated in the PI sent to the customer.
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The customer approves the PI and made the payment according to that. This shows the customer is agreed with the packing methods.

After the production are finished and custom inspection certificate are acquired and the goods were sent to the warehouse in the habour area and waiting to be loaded to the vessel for shipment, the customer started to ask for change due to his own experiences with the reseller who has not connection at all with EVE.
 
Lampard Lei said:
The customer approves the PI and made the payment according to that. This shows the customer is agreed with the packing methods.

After the production are finished and custom inspection certificate are acquired and the goods were sent to the warehouse in the habour area and waiting to be loaded to the vessel for shipment, the customer started to ask for change due to his own experiences with the reseller who has not connection at all with EVE.
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The terminals are subjected to stress, and the Grade-A cells you bought are now Grade-D cells or should possibly be discarded immediately.

----------[Lampard] There is no such classification in EVE, and grade is according to the electricity performances not according to the adapters. And this is based on the customer's own assumption and illusion, and not the fact.



I think it is unbelievably bad that the cells are packaged in a way where the weight from cartons above ends up on the terminals.

---------- [Lampard] The customer has his rights to believe or unbelieve anything. the customers can choose from the two options of packing methods if he worries too much, rather than complain on the forums.
 
Lampard Lei said:
The terminals are subjected to stress, and the Grade-A cells you bought are now Grade-D cells or should possibly be discarded immediately.

----------[Lampard] There is no such classification in EVE, and grade is according to the electricity performances not according to the adapters. And this is based on the customer's own assumption and illusion, and not the fact.



I think it is unbelievably bad that the cells are packaged in a way where the weight from cartons above ends up on the terminals.

---------- [Lampard] The customer has his rights to believe or unbelieve anything. the customers can choose from the two options of packing methods if he worries too much, rather than complain on the forums.
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We have an order placed 1 month ago directly with EVE for 144pcs LF280K cells. These will be shipped in the coming days. EVE's official sales representative is of the opinion that we should have specified when ordering if we wanted them better packaged. And if there has been stress on the terminals during shipping, which might lead to malfunction of the battery packs in our product, "it will be covered by thier 1 year warranty". Well, that will not help us.

----------[Lampard] I did not say that. The limiations of the one-year-warranty is strictly defined in the EVE's Specifications. I did ask the customer to sign the "LFP battery cell finish goods appearance inspection standard", which is meant to protect the customer's rights, so if anything different from the standard EVE will compensate. He needs to sign before shipment and but he refused.
 
Lampard Lei said:
We have an order placed 1 month ago directly with EVE for 144pcs LF280K cells. These will be shipped in the coming days. EVE's official sales representative is of the opinion that we should have specified when ordering if we wanted them better packaged. And if there has been stress on the terminals during shipping, which might lead to malfunction of the battery packs in our product, "it will be covered by thier 1 year warranty". Well, that will not help us.

----------[Lampard] I did not say that. The limiations of the one-year-warranty is strictly defined in the EVE's Specifications. I did ask the customer to sign the "LFP battery cell finish goods appearance inspection standard", which is meant to protect the customer's rights, so if anything different from the standard EVE will compensate. He needs to sign before shipment and but he refused.
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As we refuse the cells being shipped like this, they have now offered to put the cartons in wooden boxes if we pay extra. However, uncertain if this can be resolved as the sea pallet has already been shipped to the CIF agent.

----------[Lampard] We offer this as a compromise based on the good faith of business, not because we think our packing method based on pallatized cartons will necessary cause damges. See the extra work the customer brought to us due to his own decison to change the packig method in the warehouse by the habour: We have to prepare all the custom paperworks again even if it is a 144 pcs small order.
 
Lampard Lei said:
As we refuse the cells being shipped like this, they have now offered to put the cartons in wooden boxes if we pay extra. However, uncertain if this can be resolved as the sea pallet has already been shipped to the CIF agent.

----------[Lampard] We offer this as a compromise based on the good faith of business, not because we think our packing method based on pallatized cartons will necessary cause damges. See the extra work the customer brought to us due to his own decison to change the packig method in the warehouse by the habour: We have to prepare all the custom paperworks again even if it is a 144 pcs small order.
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Images below are from a shipment we received a week ago, all the terminals are bent due to force from above. These are EVE LF280K cells bought via a distributor in EU, which claim to also buy directly from EVE. I have sent these images to EVE which has confirmed that the 144pcs cells in our order are packaged the same way.

--------[Lampard] the customer did not tell the truth. The images are the goods he bought from the reseller without extra carton protections. Anyone can claim to have bought from EVE, but as we uses SAP, Microsoft Dynamic CRM, we found no trade record about this reseller.

I have not confessed so. According to the limited images the customer provided, the foam on the top is obviously thinner than our foam. And most importanly, the damages are largely caused by end delivery.
 
Lampard Lei said:
Images below are from a shipment we received a week ago, all the terminals are bent due to force from above. These are EVE LF280K cells bought via a distributor in EU, which claim to also buy directly from EVE. I have sent these images to EVE which has confirmed that the 144pcs cells in our order are packaged the same way.

--------[Lampard] the customer did not tell the truth. The images are the goods he bought from the reseller without extra carton protections. Anyone can claim to have bought from EVE, but as we uses SAP, Microsoft Dynamic CRM, we found no trade record about this reseller.

I have not confessed so. According to the limited images the customer provided, the foam on the top is obviously thinner than our foam. And most importanly, the damages are largely caused by end delivery.
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I'm kinda upset that one of the biggest LFP manufacturers in China act like a random scam guy on alibaba, and has such poor packaging that the integrity of the cells can't be garanteed upon arrival.

--------[Lampard] the customer needs to be careful with is words when he made any comments to others, before it causes problems for himself.
 
Lampard Lei said:
I'm kinda upset that one of the biggest LFP manufacturers in China act like a random scam guy on alibaba, and has such poor packaging that the integrity of the cells can't be garanteed upon arrival.

--------[Lampard] the customer needs to be careful with is words when he made any comments to others, before it causes problems for himself.
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As this is an overseas forums, I have not read and replied in time. But looks like it has already been circulated for quite sometime. Today is August, 25th, +8 time zone, 2022. The debate already ended yesterday as below:

1, Upon the instructions of the customer, we have removed the pallets, and put the UN38.3 cartons, with goods inside, into 4 wood boxes, 2 separator boards in between of each 9 cartons, plus extra top boards on each wood boxes. Each box and the top board are straped together. 4 boxes are then straped again.(see the third photo)

2, the customer already paid all the cost of the wood work, and signed all the documents, and approved the shipment.
 
Lampard Lei said:
As this is an overseas forums, I have not read and replied in time. But looks like it has already been circulated for quite sometime. Today is August, 25th, +8 time zone, 2022. The debate already ended yesterday as below:

1, Upon the instructions of the customer, we have removed the pallets, and put the UN38.3 cartons, with goods inside, into 4 wood boxes, 2 separator boards in between of each 9 cartons, plus extra top boards on each wood boxes. Each box and the top board are straped together. 4 boxes are then straped again.(see the third photo)

2, the customer already paid all the cost of the wood work, and signed all the documents, and approved the shipment.
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Here below are something about EVE:



EVE is a Hurun world top 500 company, a public company with market value of more than 30 billiions USD(stock code 300014 SZ), 25000 employees worldwide, 2500 R&D engineers. We supply world renowned companies like Daimler, BMW, and Jaguar.



Myself has been working as a international trade sales manager in the past 16 years, and 10 of them are with European customers. I dealt with companies like Honeywell, GrDF, Itagas.
 
Lampard Lei said:
Here below are something about EVE:



EVE is a Hurun world top 500 company, a public company with market value of more than 30 billiions USD(stock code 300014 SZ), 25000 employees worldwide, 2500 R&D engineers. We supply world renowned companies like Daimler, BMW, and Jaguar.



Myself has been working as a international trade sales manager in the past 16 years, and 10 of them are with European customers. I dealt with companies like Honeywell, GrDF, Itagas.
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To summarize, we thank the customer for doing business with EVE, but the customer has to complain in an honest and professional way. Anything he feels not right, he can write directly to the audit deparment(the contact information has offered as before and listed again below)



Integrity report

0086-(0)752-5752017（Audit Department）

Report mailbox: audit@evebattery.com

Address: Audit Department, EVE Energy Co., Ltd.，NO.38, Huifeng 7th Road, Zhongkai Hi-Tech Zone, HuiZhou, Guangdong, China, Postal code

516006
 

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@Lampard Lei Whatever you say the cells in the first post are clearly not packaged well, and clearly suffer from compression damage.

The automotive cells I received last week purchased from a UK reseller clearly have different, and far superior packaging - see my posts in this thread.

Has the packaging changed?
Has both sets of cells been repackaged into different boxes?

With regard to the terminals the general public haven't seen them before (all the ones I've seen either have a threaded hole, or a welded stud), so its very easy to regard them as a new style.
 
If it’s true that the damage to the cell terminals arose solely due to repackaging of the cells by a third party reseller, then the OP’s complaint does seem unnecessary, but I wonder if the OP was aware of this at the time they posted, as they certainly seemed to believe the packaging was original Eve boxes.
 
Lampard Lei said:
To summarize, we thank the customer for doing business with EVE, but the customer has to complain in an honest and professional way. Anything he feels not right, he can write directly to the audit deparment(the contact information has offered as before and listed again below)



Integrity report

0086-(0)752-5752017（Audit Department）

Report mailbox: audit@evebattery.com

Address: Audit Department, EVE Energy Co., Ltd.，NO.38, Huifeng 7th Road, Zhongkai Hi-Tech Zone, HuiZhou, Guangdong, China, Postal code

516006
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Does 18650batterystore order their EVE cells directly from you? If so, how are they packaged?
 
We have two packaging options when ordering direct from Eve. We have the wooden crates (with 40 inside) , or theres a 4 cell box option with 20mm foam on top which we deem as insufficient. Therefore we order the wooden crates, and repack them in thicker foam in the UK. Its a lot more work, and higher cost - but we've sent thousands of cells out now and not had any damages.

Customers are investing a large amount of money in these prismatics, and it shouldn't be for them to worry about the packaging, that's our job.
 
Ben@Fogstar said:
We have two packaging options when ordering direct from Eve. We have the wooden crates (with 40 inside) , or theres a 4 cell box option with 20mm foam on top which we deem as insufficient. Therefore we order the wooden crates, and repack them in thicker foam in the UK. Its a lot more work, and higher cost - but we've sent thousands of cells out now and not had any damages.

Customers are investing a large amount of money in these prismatics, and it shouldn't be for them to worry about the packaging, that's our job.
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So the 4 cells per box are done by EVE as shown in OP post #1?
1661415978389.png
 
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Ben@Fogstar said:
We have two packaging options when ordering direct from Eve. We have the wooden crates (with 40 inside) , or theres a 4 cell box option with 20mm foam on top which we deem as insufficient. Therefore we order the wooden crates, and repack them in thicker foam in the UK. Its a lot more work, and higher cost - but we've sent thousands of cells out now and not had any damages.

Customers are investing a large amount of money in these prismatics, and it shouldn't be for them to worry about the packaging, that's our job.
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So that explains why my packaging was so good and my cells were delivered in perfect condition - see post here.

@Ben@Fogstar Thanks for an excellent service.

@Lampard Lei Why is Eve incapable of packing the cells like Fogstar do?
 
Ron-ski said:
I've used Fogstar in the UK, no idea if they ship outside the UK though.
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I see they don't. But, also, it can be an unfortunate nightmare now ordering stuff from the UK. I bought a rock tumbler for my kids earlier this summer, and FedEx took forever to get it cleared out of customs here. Weird thing being that in the end, I didn't get charged any VAT or customs (crossing fingers that the bill isn't going to show up in the mail some day!)
 
freedomlives said:
I see they don't. But, also, it can be an unfortunate nightmare now ordering stuff from the UK. I bought a rock tumbler for my kids earlier this summer, and FedEx took forever to get it cleared out of customs here. Weird thing being that in the end, I didn't get charged any VAT or customs (crossing fingers that the bill isn't going to show up in the mail some day!)
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It's an absolute nightmare for us and european customers at the moment. We're looking for warehouse space in Europe so our customers don't have to deal with the hassle of importing.
 
Lampard Lei said:
My name is Lampard Lei. I am the so called sales manager in his essay. Although I disagree with every word he said, I swear to defend his right to speak, but every word he said will be refuted with facts. The customer's original words are in italic, my comments are in bold. Due to the limitation of maximum 1000 words. I will reply in several times.
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Excellent, totally professional postings. Thank you.
 
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