First, we apologize for the delay happened. We shipped 2 container on March (the same day )from China factory to US warehouse, the first 20" container arrived about 7 days delay, the second container(40" container) arrived about 18 days delay.
When the first container arrived at warehouse, Vickie in Michigan warehouse shipped out all in 3 days. The second container arrived, Vickie shipped out all orders in about 7 days. That is why most customers received their order at the early of June.
Also, when you placed the order, we marked on the website, it said would start shipping on 10Th May, it's not immediately shipping.
Second: we don't mean to lie or cheat any customers, some customers need cancel order and ask refund, we would do immediately.
3rd: in fact, we keep updating the delay information in our Facebook group instead of sending bulk emails to all customers because we are worry about our email system maybe blocked.
4th: i attach an email screenshot , our warehouse people communicated with forwarder and you could find out, some time forwarder even not answer our call or even a call back, and gave us incorrect shipping time information .
Last, i am not finding the excuse , and i believe we could do better & faster.