Hey hey hey now everyone. I'm definitely still here, still working on figuring out the problem, and getting a solution for
@Koldsimer. Let me just say maybe my previous responses sounded incorrect because they were typed out. I'm not trying to have attitude or anything at all, please don't take my statements that way. As I've demonstrated on numerous occasions, I'll paddle upstream without a paddle to figure out what the problem is and make it right. That's a "Richard from Signature Solar" guarantee. I will make this a higher priority (if one exists) tomorrow when I'm back in the office. I'm not afraid to be beat up on the forums at all, I just really hope you guys weren't taking my previous replies the wrong way. Reading them back, I can see how they sound nonchalant and as though I'm redirecting. I promise that wasn't my intent. I am genuinely curious and that's why I was asking questions.
Regarding going to a customers house - as a business that brings a whole new set issues into play. Insurance, liability, the works. Especially if we are going to be swapping out products with a system that designed and built by someone else --- that only has our batteries --- and finding out what happens from there. I'll figure out a way to make this work somehow, someway. I just don't know what the legalities behind something like that is and can't make a statement about it.
The DIY comment wasn't referring to DIYing the batteries. I completely understand there are people out there that go so far as to DIY their own batteries, and personally think that's awesome! My DIY comments are more directed to the overall build. I don't know if Koldsimmer built his own system, or hired professionals. I don't know if he bought everything else new, used, or built it himself. And when I'm dealing with an issue, where we have the exact same components, but there is a failure externally, it is not in the realm of imagination that the issue might not be the inverter or the battery at all, it could be something else that is being completely overlooked. Again, we didn't put the whole system together and so there is no way for us to know.
With all this being said, I'll find out an answer for everyone this week one way or another. I don't know exactly how I'm going to do that yet, but lets just put the "Richard from Signature Solar" guarantee to the test. Can everyone agree with me on these points, and if not please help me to understand how I can keep helping, and keep moving the solar community forward.
@Koldsimer @Hedges @Mr-Sandman @MrM1 @robby @Bluedog225