You sound just like me a couple years ago. I thought they were the best thing since sliced bread. I was sticking up for them on youtube constantly, asking people to have patience, that they're doing the best they can, etc. Unfortunately, this last employee Ethan, in my opinion, was dishonest. I have asked them at least 6 times to pull our phone call, but for some reason, they never respond to that, and when they do it's simply, "I didn't know we could do that." Well you know now, so pull the f'ing call and listen to what he said! Long wait times, etc, sure, I get all that. But dishonesty? I can't tolerate that.