I looked up the owner a while back, IIRC he owns another company doing some kind of web service, it's known to be reputable, and has been around for over 10 years. I'm not going to dox the guy, but it's pretty easy to find yourself.
There's an entire scam industry built around Google reviews. Both paying for good, and being held "hostage" by bad. There's also reviews that are left by people that are irritated over something that's their fault. I worked for a pool company a while back and a woman posted a raving-karen review about how we overcharged her, and basically said she paid like $1,500 for a pool opening. We looked her up in the system, and a bunch of her equipment had been severely mechanically damaged over the winter, and she neglected to mention that the majority of that payment was for fixing her stuff, not the opening, but there's no way somebody reading the review would know that.
I do pool work on my own now, and I don't even have a Google profile, everything is word of mouth, partly because I don't have the time for much new business, but also partly because I'm worried about getting caught up in some sort of reviews BS.
I'm not standing up for the the owner of SFK at all, especially if the allegations against him are true, but to me, it doesn't really seem like his business practices are in question, it's his ethical decisions that are concerning.
