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Signature solar horrible customer service

Checkthisout said:
I should have taken a screenshot.

The peeping tom, idiot savant, software geeks at Google noticed I had typed about or viewed material related to predator generators and I got an ad for 20% off any harbor freight generator.
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hey saccharine is safe, go ahead and send in your dna and no they aren’t watching us
must be a conspiracy theory type
 
PreppenWolf said:
@chuck1972 are your other units running now? (Besides the one with display issue).
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Preppenwolf,

Thanks for asking.just so every body understand i am a electrician by trade. not new to this have done a 10 acre solar farm northern ohio.
i did my own stamped drawnings and submitted to authority having jurisdiction of my area. passed with flying colors.the problems that i was
having was small and annoying. battery address's,battery comms ,mppt clipping, but they never shut down even when my display died. i also installed 40 kw isolation transformer after noticing led flicker it worked to keep sine wave in check. also i see people post you need to buy higher dollar items not true all these parts a made by the same companies. you just need to understand the limitations of what your working with.also i would like to thank Benfromsignaturesolar for helping to move this along.here is was i have istalled



4 eg4 6500 ex paralleled
24 445 watt panels (south) bifacial
12 540 watt panels (east-west)
4 tracking systems
6 eg4 48 100 ah batteries (need at least 12 more)
 
chuck1972 said:
Preppenwolf,

Thanks for asking.just so every body understand i am a electrician by trade. not new to this have done a 10 acre solar farm northern ohio.
i did my own stamped drawnings and submitted to authority having jurisdiction of my area. passed with flying colors.the problems that i was
having was small and annoying. battery address's,battery comms ,mppt clipping, but they never shut down even when my display died. i also installed 40 kw isolation transformer after noticing led flicker it worked to keep sine wave in check. also i see people post you need to buy higher dollar items not true all these parts a made by the same companies. you just need to understand the limitations of what your working with.also i would like to thank Benfromsignaturesolar for helping to move this along.here is was i have istalled



4 eg4 6500 ex paralleled
24 445 watt panels (south) bifacial
12 540 watt panels (east-west)
4 tracking systems
6 eg4 48 100 ah batteries (need at least 12 more)
Click to expand...
The 6548 is not cheap in price nor is the advertising.... which is glowing. The 6548 is designed for an advertised application so it should fill it. If products fail then complaints should be made until quality improves. At least the next person will be informed if you share it here. Only reason got involved here. That plus hate bad customer service. Considering most of America is CUSTOMER SERVICE.

It is bad in this country when Harbor Freight offers better customer service then most other companies. Harbor Freight use to sell a lot of junk.but that is no longer the case their prices have gone up a lot too. Glad you got good customer service... which is what you paid for. Thanks for sharing. Thanks Ben for helping him.... appears customer service is not dead.... at Signature Solar.


.
 
chuck1972 said:
Preppenwolf,

Thanks for asking.just so every body understand i am a electrician by trade. not new to this have done a 10 acre solar farm northern ohio.
i did my own stamped drawnings and submitted to authority having jurisdiction of my area. passed with flying colors.the problems that i was
having was small and annoying. battery address's,battery comms ,mppt clipping, but they never shut down even when my display died. i also installed 40 kw isolation transformer after noticing led flicker it worked to keep sine wave in check. also i see people post you need to buy higher dollar items not true all these parts a made by the same companies. you just need to understand the limitations of what your working with.also i would like to thank Benfromsignaturesolar for helping to move this along.here is was i have istalled



4 eg4 6500 ex paralleled
24 445 watt panels (south) bifacial
12 540 watt panels (east-west)
4 tracking systems
6 eg4 48 100 ah batteries (need at least 12 more)
Click to expand...
Would you clarify a few things on the isolation transformer, the only time I've seen these being used or transformers in general with these installs was to supply a natural but you shouldn't need this. If it's literally to stop flicker seems like you're using it to pull a load like people use a cap? Are you connected to the grid and your saying you wanted to isolate from it cause it's unstable? Also, I don't think the parts in a xwpro or outback are the same as what's in these tier3 inverters by a long shot..imho.
 
D71 said:
The 6548 is not cheap in price nor is the advertising.... which is glowing. The 6548 is designed for an advertised application so it should fill it. If products fail then complaints should be made until quality improves. At least the next person will be informed if you share it here. Only reason got involved here. That plus hate bad customer service. Considering most of America is CUSTOMER SERVICE.

It is bad in this country when Harbor Freight offers better customer service then most other companies. Harbor Freight use to sell a lot of junk.but that is no longer the case their prices have gone up a lot too. Glad you got good customer service... which is what you paid for. Thanks for sharing. Thanks Ben for helping him.... appears customer service is not dead.... at Signature Solar.


.
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Yes. Predator generators and Harbor freight tools are of such little value with such high margins that yes, a low skilled cash register operator can just give you a new one when the thing breaks.

It seems rather unsophisticated to compare that to a company that has to offer skilled diagnostics and advice.
 
Checkthisout said:
Yes. Predator generators and Harbor freight tools are of such little value with such high margins that yes, a low skilled cash register operator can just give you a new one when the thing breaks.

It seems rather unsophisticated to compare that to a company that has to offer skilled diagnostics and advice.
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Do you sit in a room and huff your farts?
 
rodrick said:
Wow such a intellectual statement you must be the top dog in your trailer park, I thought in the rules of the forum it said tantrums were not allowed
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Sure is a lot of women in this forum that can't handle guys ribbing each other. Does your wife pull your chair out for you?
 
realpinochet said:
Sure is a lot of women in this forum that can't handle guys ribbing each other. Does your wife pull your chair out for you?
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Hahah you guys crack me up. No rules checking now..... this is a keyboard dance off.

incidentally I won't buy a Harbor Freight Predator as think they are over priced now. I bought a Wen Inverter 4000 surge watts and 3500 running watts open frame - shipped from walmart for $389.00 Wish had bought 2 of them the price is over $500 now.
look walmart lowered price some:

most items like the 6548 either work or they don't. No trouble shooting on the phone most of the time. Box up - send back - get replacement. About what happened here. remove - replace. If service had been what it should first time then post would probably never have been made. Glad they handled it. Looks bad on a forum when a company doesn't care To support the items they advertise and sell. Nothing innovative about slapping a name on clone of a clone equipment. Sorry.... no amount of customer service needed except saying put that stuff in a box send it back - replacement on the way. Exactly what signature solar finally did ..... from the way it reads.

read about the light flickering on several older models growatt and these
 

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Checkthisout said:
Sure.

So you want bottom dollar products with top-dollar reliability, ease of setup and operation AND customer service from "could be engineers but chose to work in customer service instead" level people?

If you can't have that, you'll take products at harbor freight prices and level of refinement along with a Costco-like return policy?

Why are you so against spending the money it takes to get stuff that just works?

EDIT:

Oh look. Signature solar sells Victron and Schneider. Why don't those end up in people's carts instead of the $1100.00, 8 billion kilowatt AIO that accepts up to 8 trillion volts from your 300 panels in series solar array? You like that you can just series wire 900 panels because then you can use old speaker wire you found in the abandoned house next door and not spend the money on expensive things like combiner boxes and breakers right? Oh and who cares if the heat generated from the 20kw idle draw heats the garage or laundry room up to hotter than the surface of the sun! It's worth it!
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Do they make that speaker wire in dental floss gauge. I'm on a budget ok?
 
Bluedog225 said:
I’ve been skipping over the sig solar threads for a year or so. Y’all’s rep could use some polish here. Some pretty bad stuff in the not so distant past. Hope you are improving.
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I bought my panels from Signature Solar. I received a good price and good service, and I would rate my experience a 10 out of 10.

Many good points have been made in this thread. DIY Solar is not for everyone. There are nuances that require many hours to learn. It also requires a lot of research. I would have thoroughly researched the inverter manufacturer including their support channel. Did Signature Solar state in their quote or sales order that they included FREE solar engineering and technical support?

You definitely get what you pay for. I didn't call my distributor for support for TIgo and Sol-Ark. I called them. Did Signature Solar drop the ball in this case? Yeah, probably. The truth probably lies somewhere in the middle.

People are 10 times more likely to post a bad experience than a good one. I understand why the original poster is upset, but isn't some of the blame on him for buying cheap products and not doing his homework first?

Also, I see Ben is on here doing everything in his power to remedy this. I consider them a reputable business, not perfect but reputable.
 
Think About It said:
I bought my panels from Signature Solar. I received a good price and good service, and I would rate my experience a 10 out of 10.

Many good points have been made in this thread. DIY Solar is not for everyone. There are nuances that require many hours to learn. It also requires a lot of research. I would have thoroughly researched the inverter manufacturer including their support channel. Did Signature Solar state in their quote or sales order that they included FREE solar engineering and technical support?

You definitely get what you pay for. I didn't call my distributor for support for TIgo and Sol-Ark. I called them. Did Signature Solar drop the ball in this case? Yeah, probably. The truth probably lies somewhere in the middle.

People are 10 times more likely to post a bad experience than a good one. I understand why the original poster is upset, but isn't some of the blame on him for buying cheap products and not doing his homework first?

Also, I see Ben is on here doing everything in his power to remedy this. I consider them a reputable business, not perfect but reputable.
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Cheap is matter of perspectives based on values and money available. Most ppl buying low priced are hoping for AFFORDABLE LIVES UP TO ADVERTISING.
 
D71 said:
Cheap is matter of perspectives based on values and money available. Most ppl buying low priced are hoping for AFFORDABLE LIVES UP TO ADVERTISING.
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The OPs system worked in USE and the 61 error is a known issue fixed by firmware. I'm not sure whatbelse you expect.

Its the user's responsibility to update the firmware before they even commission the system.

If you buy a computer/phone/tablet and don't update it, then it gets bricked by a known virus that was addressed in a update you didnt apply, it's your fault. Not the manufacturer or the store you bought it from.
 
PreppenWolf said:
The OPs system worked in USE and the 61 error is a known issue fixed by firmware. I'm not sure whatbelse you expect.

Its the user's responsibility to update the firmware before they even commission the system.

If you buy a computer/phone/tablet and don't update it, then it gets bricked by a known virus that was addressed in a update you didnt apply, it's your fault. Not the manufacturer or the store you bought it from.
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I think the poster stated he updated software and that bricked one of the displays.
Sometimes when you do updates the software might hang and that screws it up. Dunno wasn't there but it is advertised to do a function out the gate so the box should be opened up and programmed by the manufacturer or the distributor to the latest and greatest ....before shipping.... that way if it doesn't take it is on them to resolve. Again I don't have a dog in this hunt except might be a potential customer or might not. The good thing - it was resolved....
 

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If he had upgraded the firmware before commissioning the system there would be a lot less variables at play and he likely could have gotten a replacement easier/faster.

My son had a Samsung flagship phone brick itself 4 months ago doing an update. Shit happens.
 
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Older 250PV version so far I tested with some small drone batteries and it powers up I don't have enough to start my system up for real world test.

I sold my previous lv24 mpp solar setup with 3x 8s batts, got pennies on the dollar but that is how it goes. So first step is to get some batteries and solar panels and see how it goes, un like last time I'm going to take my time and build it slowly.
 
OzSolar said:
It's irritating, I get it. Still may I offer that you are making an odd comparison?



You are in a mature industry with a (very) protected manufacture-distributor-contractor arrangement. EG: if someone wants to install or work on thier own HVAC they'd have a hard time finding and buying it and they'd better have some serious skills.



You've bought and installed a $1,200 inverter from what is essentially a start up company that is importing products directly from Chinese manufactures. You chose that inverter over a $6,000 or more inverter that you could have purchased from a dozen different online suppliers that have been around for a decade or more. Did you really think that you weren't making a trade to get that low price?

I have seen reports of people going through solar installers and having problems after pay 3-4x the price. Are you saying no one should deal with small companies? EG batteries and inverters are Signature Solar products and virtually all equipment comes from china, either it was built there or made by China.
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Tony, would you mind editing your posts, so your response isn't trapped inside the quoted portion of the messages you're responding to? Thanks

edit to fix typos
 
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That’s a video of my experience. As of Tuesday signature solar decided to fully refund me for those inverters.
 
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