robby
Photon Vampire
- Joined
- May 1, 2021
- Messages
- 4,168
This is insane!
3 different days and each time I cannot reach sales. If you cannot reach sales just imagine trying to get customer support!
I called on Thursday of last week and waited 30 minutes for a sales person and then just hung up.
I called again on Friday and waited 45 minutes and hung up.
Today I really wanted to see what would happen so I left it on Speaker phone and decided I was going to wait it out. After 30 minutes it told me I was number one in the Queue so I thought Ok I am getting somewhere. Well 90 minutes later I have fully memorized the background tune they are playing an I have heard that lady telling me about due to increased demand the hold times have increased Significantly a hundred times while I am still being told I am still number one in the Queue for over an hour!
Now I am not sure how they quantify Significant wait time, but is that like Spock Code where Hours means Days.
Anway after exactly 2 hours I hung up the phone and called it a day.
For all you people ordering via the quick and easy website store front I highly suggest that you try the Sales Dept via phone first before you plunk down your money.
If you cannot get through to a companies Sales Dept. Via the Phone then that means it will be a magnitude harder to get through to customer support on the phone.
I have rarely seen things get fixed via email support, so just know that without phone support your problems are going to be so much harder to fix.
3 different days and each time I cannot reach sales. If you cannot reach sales just imagine trying to get customer support!
I called on Thursday of last week and waited 30 minutes for a sales person and then just hung up.
I called again on Friday and waited 45 minutes and hung up.
Today I really wanted to see what would happen so I left it on Speaker phone and decided I was going to wait it out. After 30 minutes it told me I was number one in the Queue so I thought Ok I am getting somewhere. Well 90 minutes later I have fully memorized the background tune they are playing an I have heard that lady telling me about due to increased demand the hold times have increased Significantly a hundred times while I am still being told I am still number one in the Queue for over an hour!
Now I am not sure how they quantify Significant wait time, but is that like Spock Code where Hours means Days.
Anway after exactly 2 hours I hung up the phone and called it a day.
For all you people ordering via the quick and easy website store front I highly suggest that you try the Sales Dept via phone first before you plunk down your money.
If you cannot get through to a companies Sales Dept. Via the Phone then that means it will be a magnitude harder to get through to customer support on the phone.
I have rarely seen things get fixed via email support, so just know that without phone support your problems are going to be so much harder to fix.
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